Office Administrator (Customer Service Team)

TN United Kingdom; Tewkesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Office Administrator to join their Customer Service Team. This role is pivotal in ensuring customer satisfaction through effective order processing and communication. You will be the friendly face of the company, working in a supportive team that values your contributions. With a commitment to responsible practices, this opportunity allows you to make a meaningful impact in every customer interaction. If you thrive in a dynamic environment and are eager to contribute to a values-driven company, this is the perfect role for you.

Benefits

Competitive Salary

22 Days Holiday

Refer-a-Friend Bonus

Cycle to Work Scheme

Discounted Products

Health and Wellbeing Support

Qualifications

• Previous experience in customer service with a proactive approach.
• Excellent verbal and written communication skills.

Responsibilities

• Accurately process customer orders via phone, email, and fax.
• Address delivery inquiries and resolve customer issues.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Attention to Detail

Adaptability

Job description

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Office Administrator (Customer Service Team), Tewkesbury

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Client:

Cotteswold Dairy

Location:

Tewkesbury, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

030d25345d04

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Are you passionate about customer service? Do you thrive on making a difference for every customer you interact with? Cotteswold Dairy, a leading family-owned dairy in the UK, is looking for a dedicated Customer Service Administrator to be the welcoming face and reliable support for our valued customers. In this key role, you'll work closely with both customers and our team to uphold our commitment to first-class service and quality.

Summary Days worked: Monday - Friday with alternate Saturdays Hours: 40 hours per week across five days Shift Times: 0830 - 1700 Where a Saturday is worked, a day off in the week will be given: when working Saturdays, we generally finish around 1430

Why Join Us?

• Be the Heart of Customer Support: You'll be the go-to person for customer inquiries, ensuring every order is handled with care and professionalism.
• Work in a Supportive, Customer-Focused Team: Experience the satisfaction of working in a team that values your role in maintaining outstanding customer relationships.
• Make a Difference in a Values-Driven Company: As part of ‘Team Cotteswold,’ you’ll contribute to a company dedicated to responsible, sustainable practices.

Your Responsibilities

• Order Processing with Precision: Accurately enter and process customer orders from phone, email, and fax to ensure seamless deliveries.
• Proactive Issue Resolution: Address delivery inquiries, resolve issues, and follow up with customers to guarantee satisfaction.
• Professional Frontline Service: Greet customers with a friendly, helpful attitude whether over the phone or at the reception, ensuring each interaction reflects our dedication to service.
• Collaboration and Support: Work closely with stock control, assist with invoice distribution, and contribute to smooth operational flow.

Who We’re Looking For

• Experienced Customer Champion: Previous experience in customer service, with a proactive approach to problem-solving.
• Communication Expert: Excellent verbal and written skills to effectively handle inquiries and communicate with customers and team members.
• Organized and Detail-Oriented: Able to manage multiple tasks, prioritize effectively, and ensure accuracy.
• Positive and Adaptable: A can-do attitude and the flexibility to adapt and support new processes.

Join Cotteswold Dairy Today!
This is more than just a job; it’s an opportunity to be a part of something meaningful. Become the difference-maker in every customer’s experience and help us continue our tradition of quality and care. Apply now to join a team where your passion for customer service will truly shine.,

Established in 1938, Cotteswold Dairy is one of the UK’s leading independent family-owned dairies. We support local farmers and communities by delivering the freshest, finest quality products and first class customer service.

Team Cotteswold:

At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers.

The aim of ‘Team Cotteswold’ is to give a disciplined and determined effort to value everyone and everything and as a consequence make the Company the first preference for employees and customers alike over the long term.

The Team Cotteswold Purpose:

Being at the heart of a responsible and sustainable dairy community

• Competitive salary with opportunities for growth and advancement.
• 22 days' holiday plus bank holiday allowance; with an additional day after 3 years of service.
• Refer-a-friend bonus scheme (up to £500).
• Cycle to work scheme.
• Discounted products and delivery options.
• Aviva pension scheme (4% employee, 4.5% employer contributions).
• Health and wellbeing support through Simply Health.