Customer Service Advisor Customer Service · Abingdon ·

Miele Company Ltd; Abingdon; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is looking for a passionate Customer Service Advisor to join their dedicated team in Abingdon. This role is crucial in delivering premium customer service and ensuring customer satisfaction throughout their journey with top-tier domestic appliances. You will engage directly with customers, handle complaints, and maintain strong communication across teams. If you're driven by problem-solving and have a knack for exceeding customer expectations, this is the perfect opportunity for you. Join a company that values your potential and supports your career growth in a dynamic, respectful environment.

Qualifications

• Previous experience in administration and customer service.
• Ability to build rapport and trust with customers.

Responsibilities

• Deliver exceptional after-sales service to customers.
• Address and resolve customer complaints promptly.
• Handle administrative duties related to service orders.

Skills

Customer Service

Problem Solving

Communication

Administration

IT Literacy

Job description

Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride in not only the quality of our appliances but also all aspects of customer service.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

About the role

The role will ensure that customer queries, problems, and questions are answered to a high standard so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.

Key Responsibilities:

1. Deliver Premium Customer Service: Engage directly with customers to provide exceptional after-sales service, ensuring their needs are met with professionalism and efficiency.
2. Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship with our customers.
3. Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team, and field-based colleagues is strong and aligned to enable us to provide a seamless premium service.
4. Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs.

About you

You will be passionate and energised by problem solving and exceeding customer expectations. Highly efficient and able to demonstrate previous experience in administration and customer service. Professional in your communication, with the ability to build rapport and trust to drive credibility and confidence in what is required. The role will require independence, resilience, and a willingness to adapt to customer needs.

Most importantly, you will bring the passion and pride that matches the brand with the ability to effectively multi-task. IT literate with the ability to pick up new systems and processes and work well as part of a team to achieve great results.

Your hours of work will be based on a minimum of 37.5 hours over 5 days each week.

You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business. Initially, your hours of work will be arranged between 08:00 and 18:00, Monday to Friday.

We offer a full-time starting salary of £25,000 - £27,000 plus an evolving pay, bonus, and benefits package. The role is office-based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.

Please apply by sharing your CV and completing the screening questions, and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.