Customer Service Advisor

Persimmon Homes; Gloucester; Hybrid; GBP 23,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Service Advisor, um das Team in Gloucester zu verstärken. Diese spannende Rolle erfordert die Bereitstellung von exzellentem Kundenservice und Unterstützung bei einer Vielzahl von Anfragen. Sie werden Teil eines dynamischen Teams, das sich der kontinuierlichen Verbesserung der Kundenzufriedenheit verschrieben hat. In dieser Position haben Sie die Möglichkeit, Ihre Kommunikationsfähigkeiten zu nutzen und zur Förderung der Marke beizutragen, während Sie in einem unterstützenden und motivierenden Umfeld arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und Lösungen zu finden, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Betriebliche Altersvorsorge

Lebensversicherung

Jährlicher Bonus

Mitarbeiterbenefits-Plattform

Qualifications

• Erfahrung in der Kundenkommunikation und Problemlösung.
• Vertrautheit mit CRM-Systemen und MS Office-Anwendungen.

Responsibilities

• Bearbeitung von Kundenanfragen über verschiedene Kanäle.
• Aktualisierung des internen CRM-Systems mit Änderungen.

Skills

Kundenkommunikation

CRM-Systeme

MS Office

Problemlösung

Organisation

Tools

SharePoint

MS Teams

Slack

Job description

Join to apply for the Customer Service Advisor role at Persimmon Homes

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor role at Persimmon Homes

Get AI-powered advice on this job and more exclusive features.

Location: Gloucester, GL4

We're searching for talented individuals like you! This could be the opportunity to begin building your new possible with us.

Job Title: Customer Service Advisor

Location: Gloucester, GL4

We're searching for talented individuals like you! This could be the opportunity to begin building your new possible with us.

FibreNest is the provider of ultra-fast, full fibre broadband, delivering 100% totally unlimited full-fibre optic internet to customers in new properties for Persimmon Homes and Charles Church.

We have a very positive approach to the way we operate at FibreNest, from our Network Operating Team in the background, our customer facing Field Engineers and backed up by our Excellent Customer Service Team.

What is the role?

This is an exciting opportunity for a Customer Support Advisor to join the FibreNest Team at their Cheltenham office. This role reports to the Customer Support Team Manager.

The Customer Support Advisor is responsible for providing general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.

This is a shift-based position, alternating between an early shift (08:00-16:00) and a late shift (12:00-20:00) with a weekend shift every other weekend (includes hybrid working)

Primary Responsibilities

• Respond to a wide range of customer queries promptly, providing solutions where possible and in a timely manner.
• Keeping customers updated at timely intervals where follow-ups are required or making service engineer appointments.
• Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner.
• Liaising with relevant departments - internal/external.
• Update internal CRM system with account changes and notes.
• Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.
• Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required.
• Assisting potential customers to understand products and packages offered by FibreNest and promoting the brand.
• Continual improvement of customer service, perception and satisfaction through progressing service delivery efficiently in accordance with SLAs to ensure KPIs are consistently achieved.
• Contribute effectively towards maintaining team cohesion and morale.
• Communicating with colleagues at all levels in an appropriate manner to ensure relevant information is accurately and efficiently conveyed.
• Work closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.
• Continually develop professionally in all aspects of the role.
• Use approved systems continually to log all work-related activity and only work on approved tasks.
• Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer's experience.
  
  

What experience do I need?

• Understanding fundamentals of CRM systems and MS Office. SharePoint, MS Teams/Slack/equivalent would be advantageous.
• Effective interpersonal communication skills using a range of media and devices.
• Ability to effectively engage with customers and to own the appropriate resolution of issue(s).
• Positive, self-motivated, and able to respond effectively to working in a fast paced and dynamic environment.
• Highly organised self-starter.
• Demonstrable to prioritise workload and problem solve.
  
  

Salary & Benefits Package

• Salary - £23k
• Contributory Pension
• Life Cover
• Annual Bonus
• Employee Benefits Platform
  
  

Persimmon is an equal opportunities employer, committed to creating a diverse, inclusive workforce. We aim to eliminate discrimination and ensure every employee feels valued, respected, and empowered to do their best work.

We strive to build a workforce that reflects the diversity of society and provides equal opportunities for everyone, regardless of their background.

No Agencies, Please - Persimmon does not accept speculative CVs or applications from third-party agencies.

Before submitting your application, please take a moment to review our privacy policy, which is available on our corporate website, which will detail how we will process your personal data.

If you have any questions about the job or application process please contact us at

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Persimmon Homes by 2x

Get notified about new Customer Service Advisor jobs in Gloucester, England, United Kingdom.

Gatwick, England, United Kingdom 2 weeks ago

Knightsbridge, England, United Kingdom 1 day ago

Gloucester, England, United Kingdom 4 weeks ago

Stonehouse, England, United Kingdom 4 days ago

Customer Advisor - Stroud - 12 hours (no late nights)

Stroud, England, United Kingdom 1 month ago

Gloucester, England, United Kingdom 4 days ago

Mitcheldean, England, United Kingdom 1 month ago

Gloucester, England, United Kingdom 2 weeks ago

Driffield, England, United Kingdom 5 days ago

Gloucester, England, United Kingdom 3 weeks ago

Tewkesbury, England, United Kingdom 3 days ago

Tewkesbury, England, United Kingdom 3 days ago

Cirencester, England, United Kingdom 6 days ago

Cirencester, England, United Kingdom 1 week ago

Tewkesbury, England, United Kingdom 2 months ago

Gloucester, England, United Kingdom 1 day ago

Cirencester, England, United Kingdom 1 week ago

Worcester, England, United Kingdom 3 weeks ago

Gloucester, England, United Kingdom 3 hours ago

Worcester, England, United Kingdom 3 weeks ago

Stroud, England, United Kingdom 4 days ago

Gloucestershire, England, United Kingdom 7 hours ago

Gloucester, England, United Kingdom 1 week ago

Abbot's Salford, England, United Kingdom 3 weeks ago

Gloucester, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 2 days ago

Worcester, England, United Kingdom 3 weeks ago

Worcester, England, United Kingdom 1 week ago

Gloucestershire, England, United Kingdom 7 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.