Office Administrator - Care Services Support

Radfield Home Care (UK); Orpington; On-site; GBP 14,000 - 21,000; Full time

Job summary

Radfield Home Care Bromley is seeking an Office Administrator to join our Bromley team in Orpington. The role focuses on providing day-to-day administrative and client-support duties to keep the office running efficiently.

Based in our Bromley office, you will liaise with Directors, Care Managers and Care Professionals, handling records, correspondence and post, while delivering excellent customer service to clients and families.

Qualifications

• Previous experience in an administrative or office-based role.
• Excellent organisational and time-management skills, with the ability to prioritise a varied workload.
• Strong written and verbal communication skills.
• Confident using Microsoft Office, including Word, Excel and Outlook.
• Ability to use web-based systems and databases.
• Confidential and sensitive information with discretion.

Responsibilities

• General Office Administration.
• Provide day-to-day administrative support to ensure the smooth running of the Bromley office.
• Answer incoming telephone calls and respond to emails professionally and promptly.
• Welcome visitors to the office and provide a friendly and professional first impression.
• Maintain accurate electronic and paper filing systems.
• Prepare letters, documents, reports, spreadsheets and other correspondence.
• Manage incoming and outgoing post and general office supplies.
• Support the Directors and Registered Care Manager with administrative tasks as required.
• Care Administration & Client Support: maintain accurate client records, care plans and onboarding.
• Care Professional Administration & Recruitment: support recruitment, onboarding and training administration.

Skills

Administrative experience

Organisational skills

Written and verbal communication

Attention to detail

Customer service

Teamwork

Discretion with confidential data

Independent working

Telephone manner

Tools

Microsoft Office

Web-based systems & databases

Access People Planner

Access Care Planning

Job description

Radfield Home Care Bromley is seeking an Office Administrator to join our Bromley team in Orpington. The role focuses on providing day-to-day administrative and client-support duties to keep the office running efficiently.

Based in our Bromley office, you will liaise with Directors, Care Managers and Care Professionals, handling records, correspondence and post, while delivering excellent customer service to clients and families.