Office Administrator

Metro Rod LTD; Stafford; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Company pension

20 days’ annual leave plus Bank Holid-

Personal development

Opportunity to work within a leadingdr

Job summary

Metro Rod North Midlands is seeking an organised Office Administrator in Stafford. You will handle calls, emails and convert engineers’ notes into clear customer reports, while preparing quotations and pricing works. You’ll coordinate workloads with engineers and the call centre, and keep job records up to date.

This role suits someone who enjoys variety, pays attention to details and can work independently or with the team. Experience in busy office roles is preferred.

Qualifications

• Experience using computer systems such as customer portals/CRM.
• Customer focus and a helpful approach to engineers and customers.
• Clear communicator on calls and in emails.
• Strong problem solving and organisational skills.
• Able to work well under pressure and to deadlines.

Responsibilities

• Answer calls and manage emails as part of daily operations.
• Turn engineers’ notes into clear customer reports.
• Prepare quotations and price up works, follow up outstanding quotes.
• Plan routes, coordinate workloads with engineers and call centre.
• Keep job records up to date and support general office admin.

Skills

CRM systems

Customer focus

Communication

Problem solving

Under pressure

Job description

OFFICE ADMINISTRATOR | METRO ROD

Office Administrator
Metro Rod North Midlands
Stafford
Permanent, full time
Salary £12.71–£13.80 per hour, depending on experience plus benefits

Some people want a desk job…and some people would rather be out there getting stuck into the jobs that keep businesses, homes and communities running.

That’s more our thing.

At Metro Rod, we deal with the drainage problems nobody wants to deal with.

Blockages. Waste. Flooding. Emergencies. The messy stuff.

And we’re very good at it.

Right now, we’re looking for an Office Administrator to join our business.

Love a list? Good with people? Help us keep things flowing.

Behind every busy team of Engineers is someone helping make it all happen. We’re looking for an organised, reliable Office Administrator who enjoys variety, gets stuck in and takes satisfaction in getting things sorted.

THE JOB

You’ll be at the heart of our day-to-day operation, answering calls, managing emails and turning our Engineers’ job notes into clear customer reports. You’ll also prepare quotations, price up works and follow up outstanding quotes - helping turn “we’ll have a think” into “let’s get it booked”.

Working closely with our Engineers, call centre and customers, you’ll help plan routes, coordinate workloads and keep everyone in the loop. From keeping job records up to date to lending a hand with general office admin, you’ll help keep the wheels turning - even when the phone has other plans for your to-do list!

THE PERSON

You’re the sort of person who loves getting things in order and spotting the little details that make a big difference. You’re confident on the phone, clear in your emails and comfortable with figures, computers and learning new systems.

You can crack on independently, but you’re equally happy to muck in with the team. When priorities change, you can reshuffle your list and keep things moving, without losing sight of the customer waiting for an update. With your experience in a similar busy office-based role, you’ll be a positive person who takes pride in doing a job well.

The essentials?

• Experience in using computer systems such as customer portals/CRM etc
• Customer focus – happy and helpful all the way
• Good communicator – you’ll be talking to both engineers and customers each day
• Problem solving skills
• Good under pressure

WHAT’S IN IT FOR YOU?

You do the jobs other people don’t want to do. We think that deserves looking after properly.

• You’ll get:
• Company pension
• 20 days’ annual leave plus Bank Holidays
• Personal development
• Opportunity to work within a leading drainage business

WHY METRO ROD?

We’ve been keeping drains and plumbing flowing for more than 40 years, trusted by some of the biggest names in the UK, including Aldi, McDonald’s, Wetherspoons and Mitie.

But a business like ours is only as good as the people doing the work.

People who know their stuff. Turn up when it matters. And aren’t afraid to get stuck in.

We work hard, back our people and give them the support to build their skills and take their careers further.

Metro Rod is part of the Waste & Water Services Division of Franchise Brands, alongside Metro Plumb, Willow Pumps and Filta. Together, we provide a one-stop shop for all drainage and plumbing services across the UK.

The jobs aren’t always pretty. The people who do them are brilliant.

THE BEST PEOPLE COME FROM ALL WALKS OF LIFE

At Metro Rod, we’re interested in what you can bring to the job. We’re an equal opportunities employer and welcome applications from all suitably qualified people, regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Think you’re right for the job? We want to hear from you.