Office Administrator

Chartwells Independent; London; On-site; Full time

Job summary

A leading company in the UK is seeking a dedicated Office Administrator responsible for managing essential administrative tasks within a cleaning services environment. The ideal candidate will possess strong IT and communication skills, with a focus on delivering outstanding customer service and operational compliance. This is a full-time position offering a competitive salary within the vibrant London area.

Qualifications

• Experience in budgetary control or similar role.
• Ability to work autonomously and manage time effectively.
• Strong communication skills to build customer confidence.

Responsibilities

• Manage general administrative duties for cleaning services.
• Produce reports, service updates, and maintain accurate records.
• Ensure compliance with Health & Safety regulations.

Skills

IT skills

Excel skills

Communication

Organisational skills

Problem solving

Time Management

Customer Focus

Job description

Office Administrator - GOGGS

• £14.30 per hour
• 40 hours per week
• Monday to Friday, 8am to 5pm

We're recruiting an experienced Administrator who is friendly, adaptable and can confidently manage general administrative duties on a full time basis, contracted to 40 hours per week.

Here's what you need to know before applying:

Your key responsibilities will include:

• Answering telephones in a polite and professional manner
• Producing regular reports, service updates and presentations
• To be responsible for management and reporting for the cleaning services provided on the contract
• Understand the contract specification and ensure due compliance.
• Liaise with client and end users on services and building use.
• Maintain records on service usage and report monthly to enable invoicing to be accurate. Record in systems to enable recharges to be applied.
• Produce a monthly spreadsheet showing ad-hoc additional works to be invoiced.
• Inputting of wages for the cleaning operatives, liaising with the Account manager for overtime and contractual hours.
• Ensure that accurate records of staff attendance are maintained and check that all wages are paid in accordance with procedures and policies
• Ensure all Health & Safety regulations are known and strictly adhered to at all times.
• Monitor helpdesk activity. Allocate reactive tasks to staff, as necessary. Close of helpdesk tasks in line with contract requirements

Our ideal Administrator will:

• Previous experience of budgetary control or in a similar role
• IT/ Excel skills
• Have excellent communication and organisational skills
• Demonstrate brilliant time keeping and reliability
• Be a committed and honest individual who always works to very high standards
• Customer focused with the ability to develop positive relationships quickly and gain customer confidence management.
• An autonomous self-starter, self-motivated and well disciplined
• An analytical approach to problem solving and decision making.
• Ability to prioritise and manage workload in a front line, sometimes reactive environment.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2905/42268001/52665764/SU #Energy

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!