Administrator

North Staffordshire Combined Healthcare NHS Trust; Stoke-on-Trent; On-site; GBP 18,000 - 24,000; Part time

Job summary

North Staffordshire Combined Healthcare NHS Trust is seeking two experienced administrators to join a centralised prescribing admin function across Moorcroft Medical Centre, Holmcroft Surgery and Keele Health Centre. The role focuses on processing prescriptions and supporting clinicians within a friendly, well organised team.

These part-time posts (28 hours per week across five days) offer training on induction and opportunities to develop skills while helping ensure accurate, timely

Qualifications

• Background in Primary Health Care or Pharmacy environment or centralised administration.
• Excellent attention to detail and ability to follow administrative protocol.
• Experience in processing prescription requests and resolving queries.

Responsibilities

• Process prescription requests accurately and timely for registered patients.
• Support prescribing clinicians with issuing and reauthorising prescriptions.
• Assist patients in ordering medications and resolving medication queries.

Job description

To undertake a variety of administrative duties to assist in the smooth running of the prescribing and long-term condition management processes within the Practice,

In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You will be responsible for managing medication queries and supporting medicines optimisation initiatives.

Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

Do you have a background in Primary Health Care or Pharmacy environment OR experience working in centralised administration and are wanting to further develop your skills?

Do you have good attention to detail and enjoy following administrative protocol to resolve patient queries?

We are looking to appoint two highly motivated and experienced administrators to work within a centralised team across our three integrated practices Moorcroft Medical Centre, Holmcroft Surgery and Keele Health Centre. These posts support the admin function with particular focus on processing prescriptions. Each post is part time at 28hrs per week - worked across five days.

The purpose of the role is to provide an effective, accurate, timely and qualitative service for processing prescription requests for registered patients.

Support prescribing clinicians within the practice with regards to the issuing, reauthorising and managing of prescription administration. Assist and direct patients in effectively managing and ordering medications and resolving queries and issues as required.

The ability to drive and be adaptable to the demands of the service is a must.

We are a friendly and well organised team with a forward-thinking approach. Full training will be provided to support induction into the role.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.