Office Administrator

Wallace Contracts NI LTD; Bangor; On-site; GBP 21,000 - 26,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their professional Administration Team in Bangor. This full-time position promises a variety of tasks in a fast-paced environment, where attention to detail and multitasking are key. As a vital member of the insurance team, you will manage telephone communications, oversee diary management, and ensure effective customer interactions. With a proactive and solution-focused approach, you will thrive in this rewarding role that offers opportunities for ongoing training and career progression. If you are self-motivated and enjoy collaboration, this is the perfect opportunity for you.

Qualifications

• Proficiency in computer skills and system operations.
• Strong numerical skills with attention to accuracy.

Responsibilities

• Manage telephone communications and diary effectively.
• Log new instructions and maintain accurate documentation.

Skills

Interpersonal Skills

Customer Service

Multitasking

Attention to Detail

Communication Skills

Proactive Approach

Tools

Computer Skills

System Operations

Job description

ADMINISTRATIVE POSITION

Wallace Contracts is seeking to recruit new staff to join our professional Administration Team in Bangor, Co. Down.

We are looking to recruit individuals with strong interpersonal skills and a professional, confident, customer focused telephone manner. The ability to multitask, manage Workflow diaries effectively, and handle general administrative tasks efficiently is essential.

If you thrive in a fast-paced environment and have a detail-oriented, proactive approach, we would love to hear from you!

As a key member of our dynamic insurance team, your responsibilities will include:

• Telephone Communications: Making, receiving, and directing calls professionally and efficiently.
• Diary Management:Tracking and planning operatives, surveyors and workstreams.
• Job Instruction Management: Logging new instructions from emails into multiple systems and interacting with client portals.
• Customer Contact: Demonstrating strong and effective communication skills in all interactions.
• KPI and SLA Monitoring: Tracking and following up on information to meet key performance indicators and service level agreements.
• Record Keeping: Maintaining accurate and detailed documentation.
• Collaboration: Working with tradespeople, suppliers, surveyors, and subcontractors.
• Liaison: Coordinating with surveyors, trades, and insurance companies to ensure timely and effective communication to ensure seamless operations

This role offers a variety of tasks in a dynamic and fast-paced environment. Key skills include attention to detail, multitasking, and the ability to collaborate effectively as part of a team. This is a rewarding position with opportunities for ongoing training and career progression. The ideal candidate will possess the following skills and attributes:

Essential Criteria

• Proficiency in computer skills and system operations.
• Strong numerical skills with attention to accuracy.
• Excellent communication and customer interaction abilities.
• Confident, self-motivated, and an effective team player.
• Ability to manage multiple tasks efficiently while remaining calm under pressure.
• A proactive, solution-focused approach with a positive "can-do" attitude.

The Role is a full-time permanent position with a salary of £21,000 - £25,500 (negotiable depending on experience)

Skills:
Office Administration Administrator