Odoo Accounts & Customer Support Administrator

Aqualine; Remote; GBP 28,000 - 34,000; Full time

Job summary

A wellness products company is seeking an Odoo Accounts & Customer Support Administrator to join their home-based team. Candidates should have at least 2 years of experience with Odoo and excel in customer support and accounts administration. This role involves managing customer inquiries, processing orders, and coordinating with suppliers, all while maintaining high accuracy. Ideal for self-motivated individuals who are detail-oriented and ready to engage with a dynamic team.

Qualifications

• Minimum 2 years hands-on experience using Odoo.
• Experience in accounts administration, sales administration or customer support.
• Confident communicator with a professional telephone manner.

Responsibilities

• Managing customer service and sales support enquiries via phone and email.
• Processing orders accurately within Odoo and maintaining CRM and accounts records.
• Raising and verifying invoices and supporting accounts processes.

Skills

Odoo experience

Customer support

Attention to detail

Confident communicator

Proficient in Microsoft Excel

Experience in CRM/ERP systems

Tools

Odoo

Microsoft Excel

Magento

QuickBooks

Job description

Odoo Accounts & Customer Support Administrator (Home Based)

Minimum 2 years Odoo experience required

Salary: £28,000 to £34,000 basic

Location: Home based, must live in Yorkshire (for occasional meetings and training)

Hours: Monday to Friday, 9:00am 5:30pm

Aqualine Wellness is a fast-growing supplier of premium saunas, steam rooms and wellness products to domestic and commercial customers worldwide. We are looking for an experienced Odoo Accounts & Customer Support Administrator to support our sales, accounts and operations functions.

This role is ideal for someone with strong Odoo experience who enjoys variety, responsibility and working within a small, ambitious team.

Key Responsibilities

• Managing customer service and sales support enquiries via phone and email
• Processing orders accurately within Odoo and maintaining CRM and accounts records
• Raising and verifying invoices, reconciling supplier statements and supporting accounts processes
• Managing stock levels and placing supplier orders through Odoo
• Coordinating with warehouse and shipping partners to ensure smooth fulfilment
• Supporting the sales team with admin, quotations and order progression
• Updating website content (Magento), including product listings, descriptions, images and pricing
• Conducting competitor pricing and product analysis
• Creating basic blog and content updates on new products and company news
• Troubleshooting basic system and process issues

Essential Skills & Experience

• Minimum 2 years hands-on experience using Odoo (essential)
• Experience in accounts administration, sales administration or customer support
• Strong attention to detail and high level of accuracy
• Confident communicator with a professional telephone manner
• Ability to work independently and manage multiple priorities
• Proficient in Microsoft Excel and Outlook
• Experience using CRM / ERP systems
• Excellent literacy and numeracy skills

Desirable

• Experience with eCommerce platforms such as Magento, eBay or Amazon
• Experience with Linnworks or QuickBooks
• Interest in wellness, lifestyle or premium consumer products

Requirements

• Consistent employment history with evidence of reliability and commitment
• Proven experience working remotely
• Dedicated home office with reliable ethernet connection
• Exclusive commitment to Aqualine, no other roles or side businesses
• Due to financial responsibilities, references and background checks will be required