Ocean Imports Operator: End-to-End Shipments & Customs

Confidential; Southampton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri hours

OT paid at enhanced rates

Annual bonus scheme

Job summary

Confidential, based in the Southampton area, is seeking an Ocean Imports Operator to manage end-to-end ocean import shipments and maintain strong customer relationships. The role demands careful paperwork handling, customs compliance, and proactive communication with customers and service providers.

A dedicated team environment supports ongoing development within international logistics. The successful candidate will operate Monday to Friday with a focus on accurate documentation, timely

Qualifications

• Experience in freight forwarding, specifically ocean imports.
• Experience managing customer accounts and import shipments independently.
• Strong understanding of import documentation and customs processes.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage FCL and LCL ocean import shipments from start to finish.
• Process and check shipping documentation.
• Ensure compliance with customs and import procedures.
• Prepare and complete customs declarations.
• Provide shipment updates to customers by phone and email.
• Arrange deliveries with hauliers and service providers.
• Produce customer invoices and check supplier invoices.
• Provide proof of delivery documentation.
• Prepare quotations and arrange bookings for new shipments.
• Maintain excellent customer relationships and service levels.

Skills

Ocean freight

Freight forwarding

Customer accounts

Import documentation

Customs procedures

Communication skills

Detail oriented

Proactive

Job description

Confidential, based in the Southampton area, is seeking an Ocean Imports Operator to manage end-to-end ocean import shipments and maintain strong customer relationships. The role demands careful paperwork handling, customs compliance, and proactive communication with customers and service providers.

A dedicated team environment supports ongoing development within international logistics. The successful candidate will operate Monday to Friday with a focus on accurate documentation, timely