Ocean Import Operator

WR Logistics; Sale; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading logistics firm in Wythenshawe is looking for an Ocean Import Operator to oversee the sea freight import process and provide exceptional customer service. The ideal candidate has experience in freight forwarding and a strong understanding of customs procedures. This role offers a competitive salary of up to £35,000, hybrid working options, and the chance to be part of an employee-owned company that values its people. Join a supportive culture focused on collaboration and personal growth.

Benefits

Enhanced benefits package

Regular training opportunities

Supportive team culture

Qualifications

• Previous experience in ocean imports within freight forwarding.
• Strong knowledge of end‑to‑end import processes, including customs procedures.
• Confident in negotiating rates and selecting suitable carriers.

Responsibilities

• Oversee the full sea freight import process, from origin to final delivery.
• Liaise with global offices and agents to ensure smooth coordination of shipments.
• Negotiate rates with suppliers to deliver best‑value solutions for clients.

Skills

Negotiating rates

Customer service skills

Organizational skills

Problem-solving

Communication

Tools

Freight management systems

Microsoft Office

Job description

Position: Ocean Import Operator
Location: Wythenshawe
Hours: Mon - Fri 9:00 - 17:30 (Flexible)
Hybrid working 2 days from home, 3 days office-based
Salary: Up to £35,000 (Negotiable)

Are you ready to join a logistics business where you’re more than just a number? Where your input matters, your voice is heard, and you’re part of a company owned by its people?

We’re hiring a Sea Freight Import Operator to join our thriving, people‑first logistics team based in Wythenshawe. With an employee‑owned structure at the heart of our success, we invest in our team, celebrate achievements, and build careers – not just job titles.

If you’re passionate about international trade, thrive in a fast‑paced environment, and want to work for a company that genuinely values its people, this could be the role for you.

Key Responsibilities

• Oversee the full sea freight import process, from origin to final delivery
• Liaise with global offices and agents to ensure smooth coordination of shipments
• Negotiate rates with suppliers to deliver best‑value solutions for clients
• Select appropriate contracts and carriers to suit individual customer needs
• Provide competitive quotations and monitor market trends
• Maintain clear and regular communication with clients throughout the shipment lifecycle
• Ensure accurate documentation to support customs clearance
• Coordinate delivery schedules with hauliers and suppliers
• Troubleshoot and resolve delays or shipment issues as they arise
• Manage invoicing and cost control to ensure accurate margin tracking
• Join client visits alongside the sales team to build long‑term relationships

What We’re Looking For

• Previous experience in ocean imports within freight forwarding
• Strong knowledge of end‑to‑end import processes, including customs procedures
• Confident in negotiating rates and selecting suitable carriers
• Excellent communication and customer service skills
• Highly organised with the ability to manage multiple shipments at once
• A proactive problem‑solver who can remain calm under pressure
• Comfortable working with freight management systems and Microsoft Office

Why Join Us?

• Employee‑owned business – when we succeed, you benefit
• Enhanced benefits package
• Supportive team culture focused on collaboration and personal growth
• Regular training and professional development opportunities
• Modern offices in Wythenshawe with excellent transport links
• Be part of a business that puts people before profit

Ready to take the next step in your logistics career? Apply now and become part of a company where your work genuinely makes a difference.