Ocean Import Customer Services Coordinator

TipTopJob; Gillingham; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

25 days leave

Volunteer leave

Unpaid leave

International remote work

Health cash plan

Cycle to Work

Employee referral

Job summary

TipTopJob in Rainham, Essex is seeking an Ocean Import Customer Services Coordinator to join our busy team on a permanent, full-time basis. The role focuses on coordinating ocean import shipments and serving as the main customer contact, ensuring accuracy and efficiency at every step.

You will manage FCL/LCL imports, arrange customs clearance and haulage, and liaise with service providers to uphold high service standards. Competitive benefits accompany the role.

Qualifications

• Experience in logistics or freight forwarding is essential.
• Ocean import experience is highly desirable.
• Knowledge of FCL and LCL imports.
• Understanding of customs clearance and haulage.
• Strong customer service and communication skills.
• Excellent administration and attention to detail.
• Proactive, organised and flexible.
• Ability to prioritise a busy workload under pressure.
• Microsoft Office proficiency; CargoWise experience advantageous.

Responsibilities

• Coordinate ocean import shipments from start to finish.
• Act as main point of contact for customers.
• Arrange customs clearance, haulage and related services.
• Provide customers with shipment updates.
• Liaise with shipping lines, hauliers and internal teams.
• Maintain accurate records in internal systems.
• Deliver consistently high standards of customer service.
• Ensure shipments are managed efficiently and on time.

Skills

Logistics experience

Ocean import experience

FCL/LCL knowledge

Customs/haulage knowledge

Customer service

Administration

Organised/flexible

Prioritisation under pressure

General IT skills

Tools

CargoWise

Microsoft Office

Job description

Location: Rainham, Essex

Salary: A GBP 31,000:A GBP 36,000 per annum, depending on experience

Position: Permanent, Full:Time

Hours: Monday to Friday, 8:30am:5:30pm

Start Date: ASAP

About The Role

Our client, a leading international freight forwarding and supply chain organisation, is seeking an experienced Ocean Import Customer Services Coordinator to join its busy team in Rainham.

This is an excellent opportunity to join a well:established global business offering genuine career development, an attractive benefits package and a supportive working environment.

You will play a key role in coordinating ocean import shipments and acting as the main point of contact for customers, ensuring every movement is handled accurately, efficiently and professionally.

What Youll Do

• Manage ocean import container movements, ensuring shipments are handled accurately and efficiently.
• Coordinate FCL and LCL import shipments.
• Arrange customs clearance, haulage and other associated services.
• Act as the main point of contact for customers and respond promptly to operational enquiries.
• Provide customers with accurate shipment information and regular updates.
• Liaise with internal departments, shipping lines, hauliers and other service providers.
• Escalate operational issues to colleagues or management when required.
• Maintain accurate records and ensure all information is entered correctly onto internal systems.
• Deliver consistently high standards of customer service.
• Ensure shipments are managed efficiently and within agreed timescales.

What Were Looking For

• Previous experience within the logistics or freight forwarding sector is essential.
• Ocean freight forwarding or ocean import experience is highly desirable.
• Knowledge of FCL and LCL import operations.
• An understanding of customs clearance and haulage arrangements.
• Excellent customer service and communication skills.
• Strong administration skills and attention to detail.
• A proactive, organised and flexible approach.
• The ability to prioritise a busy workload and work effectively under pressure.
• Basic Microsoft Office and general IT skills.
• Experience using CargoWise would be particularly advantageous.

Whats on Offer

• Salary of A GBP 31,000:A GBP 36,000 per annum, depending on experience.
• 25 days annual leave, excluding bank holidays.
• Five days volunteer leave each year.
• Opportunity for unpaid leave, subject to management approval.
• Up to ten days international remote working, subject to company policy.
• Critical illness cover and a health cash plan.
• Cycle to Work scheme.
• Employee referral scheme.
• Access to a 24/7 online GP and mental health support service.
• Life events counselling and a care concierge service.
• Online fitness and wellbeing platform, including yoga, Pilates and mindfulness.
• Discounts on gym memberships, high:street vouchers and other employee benefits.

Keywords / Alternative Job Titles: Import Customer Services Coordinator, Ocean Import Coordinator, Sea Freight Import Coordinator, Ocean Freight Coordinator, Import Freight Forwarding Customer Service