Import Coordinator

Premier Work Support; Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an experienced Import Co-ordinator in Basildon, England. This role involves coordinating end-to-end shipment processes, providing customer service, and ensuring compliance with international trade regulations. The ideal candidate will have a strong background in freight forwarding, particularly in import ocean freight, and possess strong communication and problem-solving skills. Hours are Monday to Friday, 9am to 5pm.

Qualifications

• Proven experience within a similar Imports role.
• Strong understanding of import ocean freight processes.
• Experience preparing and following up on freight quotations.

Responsibilities

• Serve as the primary daily point of contact for assigned customers.
• Coordinate end-to-end movement of cargo.
• Ensure smooth coordination of import ocean freight shipments.

Skills

Experience in freight forwarding

Strong customer service and communication skills

Ability to prioritize multiple tasks

High attention to detail

Tools

MS Office

Job description

Overview

Premier Work Support are currently recruiting for a permanent Import Co-ordinator to work for their client in Basildon, Essex.

This is an ideal role for someone who has proven experience within a similar Imports role as this position involves end-to-end shipment coordination, customer service, and commercial support, with a strong emphasis on import ocean freight.

If you feel that you have all of the skills for this role please apply online today.

Key Responsibilities

• Serve as the primary daily point of contact for assigned customers.
• Respond to customer inquiries regarding rates, transit times, shipment status, documentation, and service options.
• Provide proactive communication, shipment updates, and issue resolution to ensure high service standards.
• Support account management by handling routine customer queries and escalations where required.
• Coordinate end-to-end movement of cargo, including bookings, carrier scheduling, pick-ups and deliveries.
• Track and monitor shipments to ensure timely departure and arrival.
• Manage exceptions, delays, and service failures by identifying and implementing solutions quickly.
• Ensure smooth coordination of import ocean freight shipments (road and multimodal exposure beneficial).
• Prepare and issue accurate freight quotations based on carrier tariffs, internal pricing guidelines, and margin requirements.
• Follow up on quotations to convert opportunities into confirmed bookings.
• Assist the sales team with pricing support, presentations, and customer documentation.
• Maintain pricing files, rate sheets, and carrier contracts.
• Ensure compliance with international trade regulations, customs requirements, and client SOPs.
• Prepare, review, and maintain accurate shipment and commercial documentation.
• Maintain up-to-date records in TMS and CRM systems.

Required Skills

• Experience in freight forwarding
• Commercial awareness with experience preparing and following up on freight quotations
• Strong understanding of import ocean freight processes (export experience advantageous).
• Exposure to air, road, or multimodal freight is beneficial.
• Strong customer service and communication skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• High attention to detail with strong problem-solving capabilities.
• Proficiency in MS Office
• Hours are Monday to Friday 9am - 5pm