Ocean Import Coordinator

WR Logistics; Witham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Progression opportunities

Job summary

WR Logistics is seeking an Import Operations Coordinator for its Chelmsford-based team. You will manage end-to-end ocean import shipments, coordinating customers, overseas agents, and transport providers to ensure on-time delivery and accurate billing.

Join a well-established freight forwarding business with a hands-on role, offering hybrid working (3 days in the office, 2 from home) and clear progression opportunities as the operation grows.

Qualifications

• Experience in freight forwarding operations.
• Strong knowledge of the ocean import process.
• Excellent communication with customers, suppliers and agents.

Responsibilities

• Manage end-to-end import process from arrival to delivery.
• Provide regular updates to customers and clients.
• Coordinate with overseas agents, suppliers, freight forwarders and transport providers.
• Ensure all shipping and import documentation is accurate and up-to-date.
• Manage costings and invoicing for shipments.

Skills

Freight forwarding experience

Ocean import process

Customer communication

Job description

Import Operations Coordinator - Freight Forwarding

Location: Chelmsford

Salary: Up to £35,000 DOE

Working Pattern: Hybrid - 3 days in the office, 2 days from home Mon - Fri

The Opportunity

We're currently working with a well-established and highly regarded freight forwarding business that is looking to add import Operations Coordinator to its growing team in Chelmsford.

The company has a strong reputation within the freight forwarding sector and is continuing to develop its operations. This is a great opportunity for someone with experience in ocean/sea freight imports who enjoys being hands-on, dealing directly with customers and suppliers, and taking ownership of shipments from start to finish.

You'll be joining an experienced operations team and working closely with the Operations Manager, customers, overseas agents, suppliers and transport providers to ensure shipments move efficiently and customers are kept fully updated.

What will you be doing?

• Managing the end-to-end import process, ensuring shipments are handled efficiently from arrival through to delivery.
• Liaising with customers and clients to provide regular updates and ensure their requirements are met.
• Working closely with overseas agents, suppliers, freight forwarders and transport companies to obtain accurate and up-to-date shipment information.
• Coordinating deliveries and ensuring transport providers have everything they need to meet customer requirements.
• Checking and maintaining all relevant shipping and import documentation.
• Ensuring files are kept accurately and that shipments are correctly costed and billed.

About You

We're looking for someone with previous experience within freight forwarding, ideally with a strong background in ocean/sea freight imports.

You'll ideally have:

• Previous experience in a freight forwarding operations role.
• Good knowledge of the ocean import process.
• Strong communication skills and the confidence to deal with customers, suppliers, agents and hauliers.

What's on offer?

• Salary of up to £35,000, depending on experience.
• Hybrid working - 3 days in the Chelmsford office and 2 days from home.
• The opportunity to join a well-established and respected freight forwarding business.
• A varied role within a supportive operations team.
• Long-term progression and development opportunities as the business continues to grow.