Ocean Freight Supervisor

First Choice Staff; Coleshill CP; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Profit share bonus

Employee-owned company

Hands-on role

Supportive environment

Career development opportunities

Job summary

First Choice Staff is seeking an Ocean Freight Supervisor in Coleshill (B46). This hands-on role manages ocean and air import/export shipments from booking through final delivery, supporting the wider operations team and ensuring consistently high levels of customer service.

The successful candidate will have solid practical experience within ocean freight forwarding, with a desire to learn airfreight, and be confident managing multiple shipments and priorities while building strong

Qualifications

• Minimum 12 months' experience in ocean freight forwarding.
• Experience managing both import and export shipments.
• Hands-on experience with LCL and FCL operations.
• Good knowledge of ocean and air freight documentation, processes and procedures.
• Strong organisational skills with excellent attention to detail.
• Good knowledge of customs procedures and international freight regulations.

Responsibilities

• Manage ocean and air freight import and export shipments from booking through to final delivery.
• Coordinate both LCL and FCL shipments.
• Arrange bookings with shipping lines, freight agents, hauliers and overseas partners.
• Prepare, check and process shipping and customs documentation accurately and efficiently.
• Coordinate customs clearance, collections and final deliveries.
• Monitor shipment progress and provide customers with updates.
• Identify and resolve operational issues and shipment queries.
• Obtain, compare and negotiate freight rates with carriers and suppliers.
• Prepare accurate customer quotations and record costs and charges.
• Check supplier invoices and maintain accurate files.
• Develop and maintain relationships with customers, shipping lines and hauliers.
• Support and supervise ocean freight team members.
• Ensure operations comply with procedures and regulatory requirements.
• Assist with air freight and international courier shipments when required.
• Contribute to continuous improvement of processes and service standards.

Skills

Time management

Attention to detail

Communication

Organisational skills

Tools

LCL & FCL operations

Job description

OCEAN FREIGHT SUPERVISOR

COLESHILL, B46

£30,000 - £35,000

This is a hands-on role, managing ocean and air import and export shipments from initial booking through to final delivery, while supporting the wider operations team and ensuring consistently high levels of customer service.

The successful candidate will have solid practical experience within ocean freight forwarding and a dessire to learn airfreight, be confident managing multiple shipments and priorities, and have the communication skills to build strong relationships with customers, suppliers and overseas partners.

Key Responsibilities

• Manage ocean and air freight import and export shipments from booking through to final delivery.
• Coordinate both Less than Container Load (LCL) and Full Container Load (FCL) shipments.
• Arrange bookings with shipping lines, freight agents, hauliers and overseas partners.
• Prepare, check and process shipping and customs documentation accurately and efficiently.
• Coordinate customs clearance, collections and final deliveries.
• Monitor shipment progress and proactively provide customers with clear and timely updates.
• Identify and resolve operational issues, delays, documentation discrepancies and shipment queries.
• Obtain, compare and negotiate competitive freight rates with carriers and suppliers.
• Prepare accurate customer quotations and ensure all costs and sales charges are recorded correctly.
• Check supplier invoices and ensure operational files are accurate, complete and up to date.
• Develop and maintain strong working relationships with customers, shipping lines, overseas agents and hauliers.
• Support, guide and supervise members of the ocean freight team.
• Ensure all operations are carried out in accordance with company procedures and relevant customs, shipping and compliance requirements.
• Assist with air freight and international courier shipments when required.
• Contribute to the continuous improvement of operational processes and customer service standards.

Experience & Skills

• Minimum 12 months' experience in ocean freight forwarding.
• Practical experience managing both import and export shipments.
• Hands-on experience with LCL and FCL operations.
• Good working knowledge of ocean and air freight documentation, processes and procedures.
• Strong organisational skills with excellent attention to detail.
• Good knowledge of customs procedures and international freight regulations
• Ability to manage multiple shipments, deadlines and priorities effectively.

What's on offer:

• Profit share bonus scheme.
• The opportunity to join an established, employee-owned freight-forwarding business.
• A varied and hands-on role covering international freight operations.
• A friendly, supportive and collaborative working environment.
• The opportunity to develop your skills, responsibilities and career as the business continues to grow.

If you have hands-on ocean freight forwarding experience and are ready to take the next step in your career, we would be delighted to hear from you