Ocean Freight Coordinator

White Recruitment; Grangemouth; On-site; GBP 28,000 - 35,000; Full time

Job summary

White Recruitment is partnering with a leading independent freight forwarding business in Scotland to recruit a Multimodal Operator for our Grangemouth operation. You will manage import/export shipments end-to-end, liaising with customers, overseas agents, shipping lines, hauliers and internal teams to ensure smooth, compliant and timely deliveries.

Hours are 08:30-17:00, with a salary up to £35,000. A collaborative, forward-thinking logistics environment awaits, offering development

Qualifications

• Experience in UK freight forwarding operations and shipments from booking to delivery.
• Experience delivering excellent customer service and maintaining relationships with customers and partners.
• Strong organisational skills with the ability to manage multiple shipments and deadlines.
• Good communication and problem-solving abilities to handle issues proactively.
• Familiarity with CargoWise or similar freight management systems and knowledge of customs clearance processes.

Responsibilities

• Manage import and export freight shipments from booking through to final delivery.
• Coordinate with customers, overseas agents, shipping lines, hauliers and suppliers.
• Monitor shipments and proactively resolve delays or operational issues.
• Ensure customs clearance and shipping documentation is completed accurately and on time.
• Maintain accurate shipment records and milestones within CargoWise or a similar system.
• Provide proactive shipment updates and deliver outstanding customer service.
• Plan and arrange UK transport and final deliveries.
• Complete job costing, invoicing and supplier cost verification.
• Ensure customer SOPs, compliance requirements and service standards are met.
• Build and maintain strong relationships with customers, suppliers and logistics partners.

Skills

Customer service

Organisational skills

Problem solving

Communication

Attention to detail

Tools

CargoWise

Job description

Salary: GBP28000 - GBP35000 per annum

Join a leading independent freight forwarding business offering genuine opportunities for career development and progression.

The Company

Our client is an established and growing freight forwarding business providing multimodal logistics solutions across international supply chains. Combining industry expertise with innovative technology, they help customers manage complex global logistics with efficiency, visibility, and exceptional service.

Due to continued growth within their Scottish operation, they are looking to recruit an experienced Multimodal Operator to strengthen their operations team.

The Role

Reporting to the Branch Manager, you will be responsible for managing import and export freight shipments from booking through to final delivery. You will liaise with customers, overseas agents, shipping lines, hauliers, customs authorities and internal departments to ensure freight moves efficiently while maintaining excellent customer service and compliance throughout the supply chain.

This is an excellent opportunity to join a collaborative and forward-thinking logistics business where operational excellence and professional development are actively encouraged.

Hours: 08:30-17:00

Salary: U p to £35,000

Key Responsibilities:

• Manage import and export freight shipments from booking through to final delivery.


• Coordinate with customers, overseas agents, shipping lines, hauliers and suppliers.


• Monitor shipments and proactively resolve delays or operational issues.


• Ensure customs clearance and shipping documentation is completed accurately and on time.


• Maintain accurate shipment records and milestones within CargoWise or a similar freight management system.


• Provide proactive shipment updates and deliver outstanding customer service.


• Plan and arrange UK transport and final deliveries.


• Complete job costing, invoicing and supplier cost verification.


• Ensure customer SOPs, compliance requirements and service standards are consistently met.


• Build and maintain strong relationships with customers, suppliers and logistics partners.

Requirements:

• Previous experience within a freight forwarding environment (UK based)


• Strong understanding of import and export operations.


• Experience managing shipments from booking through to delivery.


• Excellent customer service and relationship-building skills.


• Strong organisational skills with the ability to manage multiple shipments and deadlines.


• High attention to detail and commitment to operational accuracy.


• Excellent communication and problem-solving abilities.


• Experience using CargoWise or another freight forwarding/TMS system.


• Knowledge of customs clearance processes and customs compliance.