Multimodal Freight Coordinator

White Recruitment; Wolverhampton; On-site; GBP 32,000 - 40,000; Full time

Job summary

White Recruitment is seeking an experienced Multimodal Freight Coordinator to join our Wolverhampton team. You will manage international shipments through air, sea and road freight, from booking to delivery, ensuring efficiency and cost control.

The role requires strong customer service, excellent communication, and the ability to handle multiple shipments simultaneously while maintaining high service levels and compliance with HMRC regulations.

Qualifications

• Experience in freight forwarding operations across air, sea and road.
• Proven ability to manage international freight movements from booking to delivery.
• Excellent customer service and communication skills.
• Strong organisational skills with ability to manage multiple shipments.

Responsibilities

• Coordinate international air, ocean and road freight import/export shipments end-to-end.
• Manage customer bookings and ensure requirements are understood and executed.
• Arrange transport with airlines, shipping lines, hauliers and courier partners.
• Prepare and process freight documentation (Bills of Lading, CMR, packing lists, COs).
• Coordinate customs clearance with customs teams.
• Track shipments and provide regular progress updates.
• Obtain competitive freight rates and prepare quotations.
• Maximise shipment profitability through routing, consolidation and cost control.
• Ensure jobs are costed, invoiced and closed on time.
• Maintain shipment records using freight forwarding software.
• Build relationships with customers, suppliers and overseas partners.
• Ensure compliance with HMRC Customs regulations and Incoterms.

Skills

Freight forwarding

Air/Sea/Road freight

Customer service

Communication

Organisation

Cost control

Documentation

HMRC compliance

Tools

CargoWise

ASM Sequoia

MultiFreight

Descartes

Job description

Salary: GBP32000 - GBP40000 per annum

Salary: Up to £40,000 DOE

My client is currently recruiting for an experienced Multimodal Freight Coordinator to join a well-established and growing freight forwarding business based in Wolverhampton. This is an exciting opportunity for an organised and customer-focused logistics professional with experience across air, sea and road freight operations.

The successful candidate will be responsible for managing international freight movements from booking through to final delivery, ensuring shipments are handled efficiently, compliantly and cost-effectively while delivering an exceptional level of customer service.

• Coordinate international Air, Ocean and Road Freight import and export shipments from start to finish.
• Manage customer bookings, ensuring shipment requirements are understood and executed accurately.
• Arrange transport with airlines, shipping lines, hauliers and courier partners.
• Prepare and process all relevant freight documentation, including:
• Bills of Lading
• CMR documentation
• Packing Lists
• Certificates of Origin
• Liaise with overseas agents, carriers, customers and suppliers to ensure timely shipment movements.
• Coordinate customs clearance by working closely with customs teams and ensuring all documentation is complete and compliant.
• Track shipments proactively and provide customers with regular progress updates.
• Resolve operational issues, delays and exceptions in a timely and professional manner.
• Obtain competitive freight rates and prepare quotations for customers.
• Maximise shipment profitability through effective routing, consolidation and cost control.
• Ensure all jobs are accurately costed, invoiced and closed within agreed timescales.
• Maintain accurate shipment records using the company's freight forwarding software.
• Build and maintain long-term relationships with customers, suppliers and overseas partners.
• Ensure compliance with HMRC Customs regulations, Incoterms and international shipping requirements.
• Contribute towards achieving departmental KPIs and service level agreements.
• Previous experience within a freight forwarding operations role.
• Experience handling air, sea and road freight shipments
• Strong understanding of international import and export procedures.
• Working knowledge of UK Customs processes and documentation.
• Experience preparing freight documentation.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple shipments simultaneously.
• Commercial awareness with a proactive approach to problem-solving.
• Experience using freight forwarding systems such as CargoWise, ASM Sequoia, MultiFreight, Descartes or similar would be advantageous.