Freight/Logistics Coordinator

Streamline Search Ltd; Chorley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus opportunities

Employee ownership bonus

Pension scheme

Employee Assistance Programme

23 days annual leave

Job summary

Streamline Search Ltd is seeking a Road Freight Sales & Customer Service Executive to join the operations team. You will support customers with time-critical European transport solutions, source transport options, and maintain strong relationships with clients and suppliers.

Responsibilities include responding to enquiries, providing freight quotations, liaising with UK/European partners for pricing, and managing shipments end-to-end.

Qualifications

• Experience in fast-paced sales, customer service, or freight environment.
• Confident telephone manner with strong communication and relationship-building skills.
• Excellent negotiation skills with customers and suppliers.
• Proactive, enthusiastic and commercially driven approach.
• Strong attention to detail and ability to manage multiple priorities.
• Good IT skills, including MS Office and web-based systems.

Responsibilities

• Respond to customer enquiries via telephone and email, providing accurate freight quotations and solutions.
• Liaise with UK and European transport partners to secure competitive pricing and reliable transport options.
• Manage shipments from enquiry through to delivery, ensuring accurate documentation and communication.
• Build relationships with new and existing customers to encourage repeat business.
• Negotiate with customers and suppliers to achieve the best commercial outcomes.
• Maintain accurate records and updating internal systems.
• Support customs requirements and wider operational activities where required.

Skills

Customer service

Negotiation

Sales support

Freight/logistics

Microsoft Office

Web-based systems

Tools

Microsoft Office

Web-based systems

Job description

Freight/Logistics Coordinator

Our client is a specialist freight forwarder providing time-critical European road transport and worldwide air freight solutions to businesses across a range of sectors.

Due to continued growth, they are seeking a Road Freight Sales & Customer Service Executive to join their dedicated operations team, supporting customer relationships and delivering high-quality freight solutions.

Remuneration & Benefits

• Salary: GBP28,000 base salary per annum, plus twice-yearly bonus opportunities, annual employee ownership bonus, and attendance-based bonuses.


• Working hours: Monday to Friday, 08:30 to 17:00.


• On-call: Remote weekend on-call duties required after training, approximately 1 weekend every 2 months, with additional payment provided.


• Annual leave: 23 days plus bank holidays. Bank holiday working paid at double time with an additional day in lieu.


• Benefits: Workplace pension scheme and Employee Assistance Programme for employees and immediate family members.

Position Overview

The Customer Service/Sales Advisor will support customers with time-critical European transport solutions, managing enquiries, sourcing transport options, and maintaining strong relationships with clients and suppliers.

Key responsibilities include:

• Responding to customer enquiries via telephone and email, providing accurate freight quotations and solutions.


• Liaising with UK and European transport partners to secure competitive pricing and reliable transport options.


• Managing shipments from enquiry through to delivery, ensuring accurate documentation and communication.
  
• Building relationships with new and existing customers to encourage repeat business.


• Negotiating with customers and suppliers to achieve the best commercial outcomes.


• Maintaining accurate records and updating internal systems.


• Supporting customs requirements and wider operational activities where required.

Position Requirements

• Experience within a fast-paced sales, customer service, or freight environment.


• Confident telephone manner with strong communication and relationship-building skills.


• Excellent negotiation skills with customers and suppliers.


• Proactive, enthusiastic, and commercially driven approach.


• Strong attention to detail and ability to manage multiple priorities.


• Good IT skills, including Microsoft Office and web-based systems.

Desirable:

• European language skills.


• Knowledge of European geography.


• Understanding of customs formalities relating to European transport.