Ocean Freight Co-ordinator

Mapcargo International; Southampton; On-site; GBP 28,000 - 38,000; Full time

Job summary

Mapcargo International is seeking an Ocean Import Coordinator to join our Ocean department in Southampton. You will own a portfolio of import clients from initial contact through file creation, customs entries, invoicing and KPI reporting.

You’ll manage profitability and build strong client relationships. This start-to-finish role requires customs knowledge, effective communication, and comfort with numbers.

Qualifications

• Customs entry knowledge is essential.
• Excellent communication and organisational skills are required.
• A mature and professional manner is expected.
• Proficiency with Excel and CRM systems is preferred.
• Genuine enjoyment of working with customers and building relationships is important.
• Ability to perform in a target-driven environment.

Responsibilities

• Ocean import operations: manage day-to-day customer service delivery for ocean import clients.
• Run jobs start to finish: communication, file creation, paperwork, customs entries, invoicing, KPI management and reporting.
• Complete customs clearance on ocean imports.
• Resolve operational issues and customer service concerns.
• Maintain strong internal and external relationships and report on service levels and trends.
• Take responsibility for invoicing and profitability on your files and pursue growth opportunities within existing accounts.

Skills

Customs knowledge

Communication

Organisational skills

Professional demeanor

Computers & CRM

Customer relationships

Target-driven

Tools

Excel

CRM systems

BoxTop

Job description

Location: Southampton Reports to: Ocean Manager Hours: 37.5 hours per week over 5 days Contract: Full time, permanent Salary: Competitive, dependent on experience

About the role

We are looking for an Ocean Import Coordinator to join our Ocean department and take ownership of a portfolio of import clients.

This is a genuine start to finish role. You will handle your jobs from first contact through file creation, paperwork, customs entries, invoicing and KPI reporting. Nothing gets handed off halfway, which means you build real relationships with your clients and you see the commercial result of doing the job well.

Customs entry knowledge is important here, as clearance on ocean imports sits with you. Alongside that you will own invoicing and profitability on your own files, so you need to be comfortable with the numbers as well as the operations.

If you want a role where a client knows to call you by name rather than a department, this is it.

What you will be doing

Ocean import operations

Take day to day responsibility for customer service delivery to ocean import customers

Run jobs start to finish, including communication, file creation, tying up paperwork, customs entries, invoicing, KPI management and reporting

Complete customs clearance on ocean imports

Follow up and resolve operational issues and customer service concerns raised by clients

Customer service and performance

Manage and maintain customer KPI expectations

Establish and maintain strong relationships internally and externally

Record and report on service levels, business trends and queries raised

Commercial ownership

Take responsibility for invoicing and profitability across your files

Promote business development by following up opportunities within existing accounts through telephone sales, prospect follow up and quotations

Contribute to ongoing operational development and cost saving measures

Keep up to date with market trends, customs updates and Mapcargo products, services and news

What we are looking for

Customs entry knowledge

Excellent communication and organisational skills

A mature and professional manner

Confidence with computers, including Excel, CRM systems and BoxTop

Genuine enjoyment of working with customers and building relationships

The ability to work well in a target driven environment

Who you will work with

Internally: Ocean Manager, company managers and supervisors, operations managers through to director level, operations staff, sales and accounts teams Externally: key client shipping and logistics supervisors and managers, road hauliers, co-loaders and transport providers

How you will be measured

Delivery against agreed targets

Gross profit growth and client retention

Quality of reporting on service levels, business trends and customer queries

What we offer

Competitive salary, agreed on appointment

Full ownership of your own client files, from booking through to invoicing

Scope for development across the wider Ocean department

The backing of an established international freight forwarder with a collaborative team