Ocean Import Coordinator

Detail 2 Limited; Hounslow; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Paid overtime

Profit-related bonus

Incremental holiday entitlement

Permanent full-time position

Career progression

Import Team Leader path

Supportive environment

Job summary

Detail 2 Limited is recruiting an Ocean Import Coordinator for an established international logistics business based in Hounslow. You will manage the day-to-day import process from pre-shipment to delivery and invoicing, ensuring shipments are handled efficiently, accurately and in line with customs and customer requirements.

The role offers a competitive salary depending on experience, paid overtime and a profit-related bonus, with incremental holiday entitlement.

Qualifications

• Prior experience in import freight forwarding or logistics.
• Knowledge of import customs procedures and documentation.
• Understanding of Home Use, CFSP, Warehousing, Bonds, T1s and NCTS.
• Familiarity with CDS, CNS and Destin8 advantageous.
• Knowledge of Bills of Lading and Incoterms.
• Strong commercial and financial awareness.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.
• Ability to prioritise workloads and work effectively under pressure.
• Proactive, solutions-focused and able to work independently.

Responsibilities

• Coordinate import shipments from origin through to final delivery.
• Liaise with overseas offices, customers, transport providers and internal teams.
• Manage shipment documentation, Bills of Lading and customer records.
• Monitor ETAs, delivery bookings and shipment deadlines.
• Complete and check customs entries and ensure compliance with customs procedures.
• Manage uncleared/unbooked shipments and resolve operational issues.
• Raise accurate invoices and ensure correct job profitability.
• Handle customer queries and resolve issues promptly.
• Maintain accurate records and shipment information within CargoWise.
• Identify opportunities for process improvements and additional services.
• Support colleagues and assist with training when required.

Skills

Import freight forwarding experience

Logistics knowledge

Communication skills

Customer service

Organisation & attention to detail

Prioritisation & pressure handling

Independent working

Commercial & financial awareness

Incoterms & Bills of Lading

Customs procedures knowledge

Tools

CargoWise

Job description

Ocean Import Coordinator - Freight Forwarding - Hounslow - Up to £35,000 pa DOE

About the Company

We are recruiting on behalf of an established international logistics business providing freight forwarding, customs, transport and supply chain solutions to a diverse customer base.

As an Ocean Import Coordinator, you will manage the day-to-day import process from pre-shipment through to delivery and invoicing, ensuring shipments are handled efficiently, accurately and in line with customs and customer requirements.

Ocean Import Coordinator - The details

• Competitive salary depending on experience
• Paid overtime
• Profit-related bonus
• Incremental holiday entitlement
• Permanent, full-time position
• Excellent career progression
• Potential progression to Import Team Leader
• Supportive and professional working environment

Ocean Import Coordinator - Requirements

• Previous experience in import freight forwarding or logistics.
• Experience with CargoWise or similar freight forwarding systems.
• Good knowledge of import customs procedures and documentation.
• Understanding of Home Use, CFSP, Warehousing, Bonds, T1s and NCTS.
• Knowledge of CDS, CNS and Destin8 would be advantageous.
• Good understanding of Bills of Lading and Incoterms.
• Strong commercial and financial awareness.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.
• Ability to prioritise workloads and work effectively under pressure.
• Proactive, solutions-focused approach with the ability to work independently.

Ocean Import Coordinator - Responsibilities

• Coordinate import shipments from origin through to final delivery.
• Liaise with overseas offices, customers, transport providers and internal teams.
• Manage shipment documentation, Bills of Lading and customer records.
• Monitor ETAs, delivery bookings and shipment deadlines.
• Complete and check customs entries and ensure compliance with customs procedures.
• Manage uncleared/unbooked shipments and resolve operational issues.
• Raise accurate invoices and ensure correct job profitability.
• Handle customer queries and resolve issues promptly.
• Maintain accurate records and shipment information within CargoWise.
• Identify opportunities for process improvements and additional services.
• Support colleagues and assist with training when required.