Ocean Export Operator (Chemicals & Hazardous Goods)

Metro; Birmingham; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Discretionary bonus

Health & wellness perks

Career mobility

Training & development

Cross-training opportunities

Modern systems (Cargowise)

Job summary

Metro is seeking an Ocean Export Customer Services professional to join our Birmingham HQ. You will manage international exports of chemical and hazardous cargo, ensuring full compliance and delivering exceptional service to global customers.

In this fast-paced role you will coordinate with overseas agents, shipping lines, and internal teams, navigate ERP and SAP systems, and drive accurate invoicing and documentation while maintaining the highest standards of safety and compliance.

Qualifications

• Experience in ocean exports and hazardous cargo documentation.
• Strong attention to detail with commercial awareness.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Manage exports of hazardous & non-hazardous chemical products across global markets.
• Ensure compliance with IMDG regulations and dangerous goods documentation.
• Arrange haulage with shipping lines and ensure dispatch readiness.
• Handle invoicing and document checks with precision.
• Resolve queries with overseas agents, suppliers and customers.
• Navigate ERP and SAP systems to support client operations.
• Support customers in water treatment & chemical sectors with logistics solutions.

Skills

Ocean freight operations

Customer service

Compliance & docs

Cross-functional comm

Problem solving

Tools

Cargowise

SAP

Job description

Join Metro – Moving Freight. Driving Innovation. Building Careers.

At Metro, we're redefining what great logistics looks like. Combining industry expertise with innovative technology, we deliver seamless global supply chain solutions across air, ocean and road freight, helping some of the world's most recognised brands move their business forward.

But what truly sets us apart is our people.

We're a business that values fresh thinking, encourages new ideas and gives talented individuals the freedom to make a real impact. Whether you're supporting customers, solving complex logistics challenges or shaping the future of our operations, you'll be part of a collaborative team that celebrates success and supports your growth.

Everything we do is built around our values:

• Customer First – We build lasting relationships by delivering exceptional service and solutions.
• Agile – We move with pace, adapt to change and embrace new opportunities.
• Progressive – We continuously learn, improve and invest in our people.
• Innovative – We challenge the status quo and use technology to create smarter outcomes.
• Committed – We take ownership, support each other and deliver on our promises.

We are looking for a customer focused Ocean Export professional to join our high performing team based at our Birmingham Business Park HQ. Supporting customers within the Chemicals Industry, you will manage international exports of chemical and hazardous cargo, ensuring full compliance whilst delivering exceptional service.

If you thrive in a fast paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.

What You’ll Be Doing

As part of our Ocean Customer Services team, you will be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include:

• Managing exports of hazardous & non-hazardous chemical products across global markets.
• Ensuring compliance with IMDG regulations and dangerous goods documentation requirements.
• Arranging haulage with shipping lines and ensuring dispatch readiness.
• Managing invoicing and document checks with precision.
• Resolving queries quickly and professionally.Communicating clearly with overseas agents, suppliers, and customers.
• Navigating ERP and SAP systems to support client operations.
• Supporting customers within the water treatment & chemical sectors with specialist logistics solutions.

What You’ll Bring

We are looking for someone who’s not just experienced, but passionate about logistics. You will need:

• Solid knowledge of ocean freight operations
• A sharp eye for detail and understanding of its commercial impact.
• Ability to work under pressure and meet tight deadlines.
• Strong numerical and commercial acumen.
• Excellent communication skills, both written and verbal.
• Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
• A proactive, team-oriented mindset with great time management.
• Enthusiasm, flexibility, and self-motivation

Why Metro?

We believe in rewarding our people. Here’s a selection of what you will enjoy:

• Discretionary bi-annual bonus – because your success drives ours.
• Health & wellness perks – including gym discounts, retail offers, and more.
• Respectful, inclusive culture – where your voice matters.
• Training & development – grow with us, every step of the way.
• Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
• Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
• Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
• Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
• Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.