Occupational Health Admin: Case & Clinic Coordination

People First; Plymouth; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

25 days annual leave + bank holidays

Birthday day off

Gym membership discount

Cycle to work scheme

Health cashback plan

Job summary

Health Partners are seeking a highly organized Occupational Health Administrator to support the OH service on-site in Devonport. The role focuses on case management, diary coordination, and acting as a central point of contact for clients, employees, clinicians, and external stakeholders.

Key duties include setting up and closing cases, arranging appointments, handling queries, and ensuring data confidentiality.

Qualifications

• Experience in customer service, case management or Occupational Health environment.
• Ability to multi-task and work under pressure in a busy customer service capacity.
• Good IT skills including database systems, Outlook, Word and Excel (Office 365 preferred).
• Experience handling sensitive and confidential data.
• Ability to work closely with OH team and be proactive.

Responsibilities

• Set up, monitor, and close cases; book appointments; coordinate diaries; request reports; escalate complex cases.
• Serve as a key contact for clients, employees, clinicians and stakeholders; handle queries via phone, email and in person; provide walk-in support.
• Welcome visitors and manage reception area to ensure a positive experience.
• Manage records, prepare documents, take meeting minutes, and assist clinical staff with admin tasks.
• Collaborate with OH team to meet service standards and maintain confidentiality.

Skills

Customer service

Case management

Communication skills

Multi-tasking

Office IT skills

Tools

Office 365

Database systems

Job description

Health Partners are seeking a highly organized Occupational Health Administrator to support the OH service on-site in Devonport. The role focuses on case management, diary coordination, and acting as a central point of contact for clients, employees, clinicians, and external stakeholders.

Key duties include setting up and closing cases, arranging appointments, handling queries, and ensuring data confidentiality.