Occupational Health Administrator - Devonport

People First; Plymouth; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

25 days annual leave + bank holidays

Birthday day off

Gym membership discount

Cycle to work scheme

Health cashback plan

Job summary

Health Partners are seeking a highly organized Occupational Health Administrator to support the OH service on-site in Devonport. The role focuses on case management, diary coordination, and acting as a central point of contact for clients, employees, clinicians, and external stakeholders.

Key duties include setting up and closing cases, arranging appointments, handling queries, and ensuring data confidentiality.

Qualifications

• Experience in customer service, case management or Occupational Health environment.
• Ability to multi-task and work under pressure in a busy customer service capacity.
• Good IT skills including database systems, Outlook, Word and Excel (Office 365 preferred).
• Experience handling sensitive and confidential data.
• Ability to work closely with OH team and be proactive.

Responsibilities

• Set up, monitor, and close cases; book appointments; coordinate diaries; request reports; escalate complex cases.
• Serve as a key contact for clients, employees, clinicians and stakeholders; handle queries via phone, email and in person; provide walk-in support.
• Welcome visitors and manage reception area to ensure a positive experience.
• Manage records, prepare documents, take meeting minutes, and assist clinical staff with admin tasks.
• Collaborate with OH team to meet service standards and maintain confidentiality.

Skills

Customer service

Case management

Communication skills

Multi-tasking

Office IT skills

Tools

Office 365

Database systems

Job description

REF JOB: JOB7349

At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

Role Outline

We are seeking a highly organised and proactive Occupational Health Administrator to support the smooth and efficient operation of our Occupational Health service. Based on site in Devonport, the successful candidate will play a vital role in managing cases, coordinating clinical diaries, and acting as a key point of contact for clients, employees, clinicians, and external stakeholders.

This dynamic role demands excellent communication skills, attention to detail, and the ability to multi-task in a fast-paced environment. The OH Administrator will also support the team by ensuring compliance with service standards, maintaining confidentiality, and providing exceptional customer service to all stakeholders.

What you’ll be doing

• Setting up, monitorin g, and closing cases, booking appointments, coordinating diaries, requesting reports, and escalating complex cases as needed.
• Acting as a key point of contact for clients, employees, and stakeholders, handling queries via phone, email, and in person, and providing walk-in support for advice and treatments.
• Welcoming visitors, maintaining a tidy and organised reception area, and ensuring a positive experience for all.
• Managing records, preparing documentation, taking meeting minutes, and assisting clinical staff with day-to-day administrative tasks.
• Collaborating with the OH team to meet service standards, ensuring data confidentiality, and upholding the company’s values of professionalism and excellent customer service.

What we are looking for

• Experience in a customer service, case management or Occupational Health environment, GP Surgery or front-line healthcare setting.
• Ability to multi-task and from time to time work under pressure in a busy customer service capacity
• Good IT skills to include the use of database systems, Outlook, Word and Excel. (Ideally to include knowledge of Office 365)
• Experience of handling of sensitive and confidential data
• Ability to work closely with the other OH Administrator and as part of the OHC team
• Excellent verbal and written communication skills
• Initiative and a proactive approach
• Willing to take an active role in one’s own development

Hours

37.5 hours per week, Monday to Friday between 8am and 6pm

£24,784.50 per annum

Company Benefits

We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.

Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.