Nurse / Occupational Therapist / Social Worker / Physiotherapist /Rehabilitation case managers

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks dedicated professionals to join their Specialist Client Services team in Birmingham. This role involves liaising with clients affected by serious injuries or illnesses, providing essential support and advocacy throughout their rehabilitation journey. You will work collaboratively with a team of experienced solicitors, ensuring effective communication and maximizing clients' welfare entitlements. The company offers a supportive environment with a commitment to employee well-being and social responsibility, making it an exciting opportunity for those passionate about client-centered care.

Benefits

25 days holidays plus bank holidays

Flexible pension schemes

Volunteering days

Health membership refunds

Flexible working options

Qualifications

• Experience in UK healthcare or social care system.
• Clinician background with relevant registration.
• Knowledge of rehabilitation codes and welfare benefits.

Responsibilities

• Liaising with clients to provide education, support, and advocacy.
• Managing client expectations and supporting families through treatment.
• Building relationships with relevant bodies to assist clients.

Skills

Client-centered practice

Healthcare knowledge

Advocacy services

Multi-Disciplinary Team (MDT) experience

Autonomous working

Education

Current registration with governing body (NMC, HCPC)

Job description

Social network you want to login/join with:

Nurse / Occupational Therapist / Social Worker / Physiotherapist / Rehabilitation case managers, Birmingham

col-narrow-left

Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

4203dbe35092

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Your Role and What You'll Be Doing

• Liaising with Irwin Mitchell (IM) clients who have sustained a serious injury or suffer from a serious illness, to provide education, support, signposting, and advocacy. Manage their expectations and support the client and their family through treatment and rehabilitation and/or the course of their illness and support solicitors in their management of the client.
• Delivering a smooth transition of new clients from key acute NHS services and liaise with treating medical, therapeutic and care staff regarding discharge and provide advice and practical support regarding services and support available locally.
• Achieving resolution of client problems by building relationships and working collaboratively with relevant bodies and assisting clients in a manner appropriate to their needs by assessing their individual requirements. Acting on any referrals from the case handler/lawyer and identifying the client needs. Working autonomously and in partnership with the client and their families, whilst documenting and communicating any actions.
• Be a link between lawyers, public bodies, agencies, charities, NHS and DWP to ensure effective communication and secure additional statutory or voluntary services where required. Providing on-going support, signposting, coordination or practical support to the client and their family. Where appropriate, ensuring the client is maximising their statutory welfare entitlement (we have a dedicated Benefits Team to support you and our clients).
• Preparing and showcasing our SRC service to NHS Trusts, charities, and outside agencies to promote our services and encourage referrals of new clients. Facilitate the promotion of Irwin Mitchell and its services, by delivering training and identifying links with potential new client referrers.
• Follow up with clients to gain feedback and suggestions about our services to help us progress and improve.

You’ll join the Specialist Client Services teams and work with a number of experienced and dedicated solicitors recognised for their expertise in supporting those affected by serious injury and illness (personal injury and medical negligence).

About You

• Experience working within the UK healthcare or social care system
• Experience of working environments with a passion for high quality client centred practice
• A clinician by background with current registration with your governing body e.g. NMC, HCPC etc
• Knowledge of Health care, rehabilitation, welfare policy, and advocacy services.
• Understanding of relevant rehabilitation codes, Mental Capacity Act and welfare benefits
• Awareness of external stakeholders (Headway, SIA, Aspire)
• Experience working in a clinical, health/social care or rehabilitation setting.
• Understanding of complex and multifaceted conditions (e.g. brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement)
• Experience of working in multiple settings (e.g. acute, post-acute, community settings)
• Experience of working within a Multi-Disciplinary Team (MDT) framework
• Confident to be able to work autonomously and independently.
• Full UK driving licence and access to a car – you’ll be expected to meet with clients and other stakeholders on a regular basis

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.