Advocacy and Complex Needs Advisor

Royal British Legion; England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Flexible working

Employee Assistance Programme

Learning & development

Volunteer opportunities

Travel loans

Job summary

Royal British Legion seeks an Advocacy and Complex Needs Advisor to join the Somerset team, delivering holistic, person-centred support to veterans facing homelessness, mental health challenges, addictions and other complex needs.

You will conduct case management for around 20 beneficiaries, visit homes, and coordinate services with partners to develop clear action plans. A DBS check is required, with opportunities for flexible working within the charity's framework.

Qualifications

• Experience in holistic and person-centred support.
• Willingness and ability to travel across the Somerset region.
• DBS check at Enhanced level is required as part of pre-employment checks.

Responsibilities

• Complete effective and efficient case management of circa 20 complex beneficiary cases; ensure case records are maintained, accurate and up to date.
• Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, engagement, review progress and provide practical, person-centred support.
• Work holistically with beneficiaries to explore their full range of needs, identify priorities, and develop a clear, person-centred support and action plan.
• Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and housing services, and support beneficiaries with referrals.
• Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Job description

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If you are committed to providing holistic and person-centred support to your clients, and making a real difference in people's lives, we may be the perfect fit for you!

We have an exciting opportunity to join our fantastic ACN team, as an Advocacy and Complex Needs Advisor for our Somerset region.

The Royal British Legion's Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans facing complex and often isolating challenges.

Our Advisors directly support beneficiaries experiencing homelessness, mental health challenges, issues relating to alcohol and substance use, behavioural addictions, domestic abuse, involvement with the criminal justice system, and other circumstances that may affect the safety and wellbeing of adults, children and their families.

Your work will empower the Armed Forces community to achieve their potential and lead more fulfilling lives.

We have a number of vacancies across our Advisor team as we are delighted to be enhancing our service offering by increasing the size of our team and adding additional Advisor posts to provide more responsive support to our beneficiaries. If you are interested in this role in a different location, please do take a look at our Careers page for more vacancies.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:

• Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.
• Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.
• Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
• Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals.
• Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Face to face work with beneficiaries is an important part of the role, and the successful candidate will need to be able to travel across the designated area to meet beneficiaries in their homes or other appropriate community locations (travelling within working hours). You must live within Somerset region. Other periodic travel will be required for team meetings.

The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre-employment checks.

Employee benefits include -

• 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

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