Nottingham CS Advisor – Maternity Cover, 25 Days

We Are Workforce Ltd; Redditch; On-site; GBP 16,000 - 19,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Job summary

An exciting opportunity has arisen for a Customer Service Advisor to join an independent energy company based in Nottingham on a maternity cover basis. In return, we offer a competitive salary of up to £17300 per annum and benefits to include 25 days holiday plus bank holidays.

The Customer Service Advisor will be part of a small office-based team that deals with gas customers by phone, email and letter.

Qualifications

• Good PC skills including Excel, Outlook and Word.
• Some energy industry knowledge which can be learnt on the job.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Good personal organisation, ability to work both alone and in a team, and inexhaustible patience.

Responsibilities

• Handle gas customers by phone, email and letter.
• Administer gas supply switches and meter readings.
• Request and record information from customers and manage requests.
• Engage in conversations with customers rather than following a script.

Skills

Energy industry knowledge

Clear English communication

Good PC skills

Independent working

Tools

Excel

Outlook

Word

In-house tools

Job description

An exciting opportunity has arisen for a Customer Service Advisor to join an independent energy company based in Nottingham on a maternity cover basis. In return, we offer a competitive salary of up to £17300 per annum and benefits to include 25 days holiday plus bank holidays.

The Customer Service Advisor will be part of a small office-based team that deals with gas customers by phone, email and letter.