Norwegian CX Specialist — Customer Experience Expert

TTEC; Daventry; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Zusammenfassung

TTEC in Daventry is seeking a fluent Norwegian-speaking Customer Experience Specialist to manage enquiries and build lasting customer relationships. You will resolve product and technical questions, handle cases end-to-end, and collaborate with internal teams to deliver first-class service in an international environment.

The role emphasises empathy, problem-solving, and professionalism while maintaining high customer satisfaction and quality standards across multiple channels including phone,

Qualifikationen

• Native or fluent Norwegian language skills, both written and spoken.
• Strong English language skills.
• Previous experience in a customer service, customer experience, contact centre, or case management environment.

Aufgaben

• Manage customer enquiries and cases for Norwegian-speaking customers via phone, email, and chat.
• Deliver an exceptional customer experience by building trust, ownership, and enthusiasm throughout every interaction.
• Handle both inbound and outbound customer communications professionally and efficiently.
• Act as a knowledgeable resource for products, services, and support-related enquiries.
• Investigate and resolve customer concerns using all available internal resources and support functions.

Kenntnisse

Norwegian language

English language

Customer service experience

CRM systems

Multitasking

Problem-solving

Ausbildung

Further Education qualification, A-Levels, Higher Education qualification, ONC, or equivalent relevant experience.

Tools

Microsoft Office

CRM software

Jobbeschreibung

TTEC in Daventry is seeking a fluent Norwegian-speaking Customer Experience Specialist to manage enquiries and build lasting customer relationships. You will resolve product and technical questions, handle cases end-to-end, and collaborate with internal teams to deliver first-class service in an international environment.

The role emphasises empathy, problem-solving, and professionalism while maintaining high customer satisfaction and quality standards across multiple channels including phone,