North Europe Customer Success Manager | Remote‑Friendly SaaS

Pigment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Stock options

Flexible working hours

Bike2work scheme

High-end equipment

Remote-friendly environment

Job summary

Pigment, a leading AI-powered business planning platform, is looking for a Customer Success Manager in Greater London. In this role, you'll help customers achieve high levels of value from our platform and drive adoption.

The ideal candidate will have experience in customer success or account management within a SaaS environment, managing Corporate and Enterprise accounts effectively. Join us in a dynamic and remote-friendly workplace that values innovation and customer advocacy.

Qualifications

• Significant experience in customer success or account management in a SaaS company.
• Proven record of managing Corporate and Enterprise accounts.
• Strong analytical skills to interpret data and identify trends.

Responsibilities

• Ensure high customer adoption and satisfaction.
• Manage a portfolio of Corporate & Enterprise accounts.
• Oversee implementation of Pigment and ensure customers understand its value.

Skills

Customer success experience

Account management

AI customer engagement strategies

Analytical skills

Communication skills

Job description

Pigment, a leading AI-powered business planning platform, is looking for a Customer Success Manager in Greater London. In this role, you'll help customers achieve high levels of value from our platform and drive adoption.

The ideal candidate will have experience in customer success or account management within a SaaS environment, managing Corporate and Enterprise accounts effectively. Join us in a dynamic and remote-friendly workplace that values innovation and customer advocacy.