Non-Household Metering Operability Lead

Allscreens Nationwide Ltd; Slough; Hybrid; GBP 44,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

26 days holiday + bank holidays

Pension through AON

Health and wellbeing benefits

Job summary

Thames Water is seeking an experienced Non-Household Operability Manager to lead end-to-end field investigations for non-performing smart meters. You will use CMOS/MDMS data to drive improvements, coordinate with retailers and metering teams, and own KPI reporting while guiding changes to market performance.

You will manage partners, support major incidents, forecast workload and assist budgeting, delivering practical outcomes in a complex, multi-stakeholder environment.

Qualifications

• Experience in smart metering, utilities or water retail.
• Strong data analysis, issue investigation and action planning.
• Experience with MDMS/CMOS data flows and KPI reporting.
• Stakeholder, supplier and delivery-partner management experience.

Responsibilities

• Lead the NHH Field Investigation workstream and prioritise activities.
• Use CMOS/MDMS data to identify opportunities and high-value investigations.
• Collaborate with Wholesale Market Services, retailers and metering teams.
• Manage delivery partners to ensure safe, efficient investigations.
• Drive improvements in read performance and data quality.
• Root cause analysis on meter failures and non-operability; implement fixes.
• Support major incidents affecting meter performance and data.
• Own performance reporting with KPI/SPI tracking.
• Forecast workload and assist budget planning.
• Design processes to respond to alarms and performance issues.
• Support warranty/returns processes and identify asset trends.
• Act as operational contact for Wholesale Market Services.

Skills

Smart metering

Data analysis

Stakeholder management

Excel

SQL

KPI reporting

GDPR

MDMS/CMOS/CRM platforms

Tools

MDMS

CMOS

Salesforce

Power BI

ServiceNow

Job description

Thames Water is seeking an experienced Non-Household Operability Manager to lead end-to-end field investigations for non-performing smart meters. You will use CMOS/MDMS data to drive improvements, coordinate with retailers and metering teams, and own KPI reporting while guiding changes to market performance.

You will manage partners, support major incidents, forecast workload and assist budgeting, delivering practical outcomes in a complex, multi-stakeholder environment.