Water Meter Field Technician – Customer Solutions

Thames Water; Slough; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Health & wellbeing benefits

Cycle to Work

Job summary

Thames Water is seeking a proactive Customer Service Technician to join our Smart Metering team. In a field-based role, you will conduct health and safety audits, investigate meter issues, install/replacement meters and provide practical water-saving advice to customers.

You’ll work collaboratively with delivery partners, analyze data for improvements, and help ensure high-quality, compliant service. Hybrid base location, 36 hours weekly, with a strong focus on customer outcomes and safety.

Qualifications

• NVQ Level 2 Plumbing (or equivalent practical experience).
• Strong planning, organisation and decision-making skills.
• Ability to work independently and safely in a lone-working environment.
• Good understanding of Health & Safety legislation and safe working practices.
• Confidence to challenge, influence and drive positive outcomes.

Responsibilities

• Carrying out Health & Safety, compliance and quality audits across metering activities.
• Investigating and resolving smart meter issues, including connectivity, stale and zero-read meters.
• Installing and replacing meters to ensure reliable service for customers.
• Visiting customers to resolve complaints, escalations and service-related issues.
• Producing audit and performance reports, identifying trends and opportunities for improvement.
• Helping customers save water and money through water-efficiency advice and simple fixes.
• Working collaboratively with internal teams and delivery partners to drive continuous improvement and excellent customer outcomes.

Skills

Problem solving

Communication

Customer service

Attention to detail

IT skills

Utilities sector experience

Education

NVQ Level 2 Plumbing

Tools

Safeguard

Sphera

Microsoft Office

Job description

Thames Water is seeking a proactive Customer Service Technician to join our Smart Metering team. In a field-based role, you will conduct health and safety audits, investigate meter issues, install/replacement meters and provide practical water-saving advice to customers.

You’ll work collaboratively with delivery partners, analyze data for improvements, and help ensure high-quality, compliant service. Hybrid base location, 36 hours weekly, with a strong focus on customer outcomes and safety.