Field Data Insights Analyst

Pertemps Thames Water; Slough; Hybrid; GBP 39,000 - 52,000; Full time

Benefits offered by this job

Competitive salary £45,500 per annum

26 days holiday (30 with service) + BH

Performance-related pay

Pension scheme through AON

Health and wellbeing benefits

Job summary

Thames Water is seeking a Field Investigations Analyst to join the Smart Metering Operations Centre. You will analyse operations data, monitor meter performance and drive improvements through clear reporting and insights.

Hybrid role with a base at Worcester House, Langley. You will collaborate with field teams, delivery partners and stakeholders to prioritise investigations and support continuous improvement initiatives.

Qualifications

• Advanced Excel skills with Pivot Tables, Power Query and lookups.
• Experience analysing large datasets and turning findings into actionable insights.
• Experience creating and maintaining reports, dashboards and MI.
• Knowledge of Power BI or similar tools.
• Strong analytical and problem‑solving abilities including root cause analysis.
• Experience with databases and data quality processes.

Responsibilities

• Analyse and track field investigations from identification through to resolution.
• Monitor smart meter performance, identifying issues such as non-responsive meters and data gaps.
• Prioritise investigations based on customer impact and operational needs.
• Coordinate remedial actions with field teams and partners.
• Produce reports and dashboards providing meaningful operational insight.
• Identify root causes and recommend improvements.

Skills

Advanced Excel

Big data analysis

Reports & dashboards

Power BI

Data quality

Stakeholder management

Communication

Problem solving

Tools

Power BI

Power Query

Pivot Tables

Lookups / VLOOKUP

SQL

Job description

Thames Water is seeking a Field Investigations Analyst to join the Smart Metering Operations Centre. You will analyse operations data, monitor meter performance and drive improvements through clear reporting and insights.

Hybrid role with a base at Worcester House, Langley. You will collaborate with field teams, delivery partners and stakeholders to prioritise investigations and support continuous improvement initiatives.