Non-Emergency Transport Call Handler (NHS)

South Central Ambulance Service Nhs; Winchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training and courses

27 days holiday + rising entitlement

NHS Pension Scheme

CPD access

Health & Wellbeing Team

Staff networking group

Job summary

South Central Ambulance Service NHS Foundation Trust in Otterbourne, Winchester is seeking compassionate Call Handlers for the Non-Emergency Patient Transport Service. You will be the first point of contact for patients and healthcare professionals, handling transport requests and updating bookings with accurate arrival times.

Training is provided, and this role offers an entry‑level pathway into the NHS Ambulance Service, with Band 2 pay and unsocial hours allowance under the Agenda for Change.

Qualifications

• GCSE English / Maths and ICT or equivalent at grade 4/C or above.
• NVQ 3 in Customer Service, or equivalent.

Responsibilities

• Receive and process patient transport requests via telephone.
• Provide accurate information on resource arrival times.
• Amend and update patient booking details.
• Ensure eligibility criteria are applied fairly.
• Support colleagues and contribute to a positive team environment.

Skills

Strong communication

Customer service

Busy environment

Education

GCSE English/Maths/ICT

NVQ 3 in Customer Service

Tools

Windows

Microsoft Word

Excel

Job description

South Central Ambulance Service NHS Foundation Trust in Otterbourne, Winchester is seeking compassionate Call Handlers for the Non-Emergency Patient Transport Service. You will be the first point of contact for patients and healthcare professionals, handling transport requests and updating bookings with accurate arrival times.

Training is provided, and this role offers an entry‑level pathway into the NHS Ambulance Service, with Band 2 pay and unsocial hours allowance under the Agenda for Change.