Patient Transport Dispatch Specialist

South Central Ambulance Service NHS Foundation Trust; Otterbourne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

Training & development

Flexible working

Job summary

South Central Ambulance Service NHS Foundation Trust (SCAS) is seeking compassionate Call Handlers to join the Patient Transport Services Contact Centre in Otterbourne, Winchester. You will be the first point of contact for patients, GPs and healthcare professionals, processing transport requests and providing real-time ETA information.

Training is provided in a supportive team environment. Ideal candidates will have excellent communication skills, the ability to stay calm under pressure and a

Qualifications

• Excellent communication skills and customer service orientation.
• Ability to remain calm and professional when handling calls.
• Willingness to learn and follow NHS policies and procedures.

Responsibilities

• Handle patient transport requests via telephone and update bookings.
• Provide accurate ETA information and manage changes to requests.
• Ensure eligibility criteria are applied fairly and consistently.
• Support planning and dispatch teams to ensure smooth operations.
• Maintain confidentiality and comply with audit requirements.
• Deliver high standards of patient-focused service.

Skills

Communication skills

Calm under pressure

Customer service

Job description

South Central Ambulance Service NHS Foundation Trust (SCAS) is seeking compassionate Call Handlers to join the Patient Transport Services Contact Centre in Otterbourne, Winchester. You will be the first point of contact for patients, GPs and healthcare professionals, processing transport requests and providing real-time ETA information.

Training is provided in a supportive team environment. Ideal candidates will have excellent communication skills, the ability to stay calm under pressure and a