Non Emergency Patient Transport Call Handler Full Time

NHS Jobs; Otterbourne; On-site; GBP 21,000 - 25,000; Full time

Job summary

South Central Ambulance Service NHS Foundation Trust is hiring a Non Emergency Patient Transport Service Call Handler (NEPTS) for full-time work at the Otterbourne Contact Centre, near Winchester. The role sits in NHS Band 2 with an Unsocial Hours Allowance, and includes a varied shift pattern across 7 days and multiple 6–11.5 hour blocks.

Working hours average 37.5 per week, with training starting in January or March 2027. A DBS check is required.

Qualifications

• Excellent communication and customer service skills.
• Ability to work in a busy contact centre environment.
• Professional, courteous and patient approach.
• Willingness to learn and adapt.

Skills

Clear communication

Customer service

Calm under pressure

Attention to detail

Job description

Non Emergency Patient Transport Call Handler Full Time

What Were Looking For:

• Strong communication and customer service skills
• Ability to work in a busy contact centre environment
• Professional, courteous and patient approach
• Willingness to learn and adapt

Role Details:

• Job Title: Non Emergency Patient Transport Service Call Handler (NEPTS)
• Location: Patient Transport Services Contact Centre, Otterbourne Winchester
• Pay Band: Band 2 + Unsocial Hours Allowance (Agenda for Change)
• Hours: Full Time

Working Pattern:

Our NonEmergency Patient Transport Service operates 365 days a year. Call Handlers work between 08:00 and 20:00, seven days per week, on a rolling 8week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 7 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week.

Training / Start date for the role:

Training/start date will begin on either 18th January 2027 or 1st March 2027 which will be classroom based for 3 days from 08:00am until 16:00pm at Southern House, Otterbourne, Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota. Before interview an electronic type test will need to be completed. You will be sent the link for completion via email. A Standard DBS check will be required for this role.

Safeguarding, Values and Conduct:

SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.

South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust