Non Clinical claims Lead & Office Manager

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST; Southampton; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

NHS discounts

35 days holiday (pro rata)

Generous pension scheme

Flexible working

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Non Clinical Claims Lead and Office Manager to manage a defined caseload of civil liability (non-clinical) claims. You will undertake pre-action investigations and gather evidence through statements, liaise with staff to build a reasoned liability opinion, and prepare briefing packs for the Trust's legal service team.

The role sits within the claims & insurance team in THQ, offering opportunities for development and flexible

Qualifications

• Experience handling civil liability claims (non-clinical).
• Ability to gather evidence and statements.
• Strong communication with clinical/non-clinical staff.

Responsibilities

• Undertake pre-action investigations per the Pre-Action Protocol and Civil Procedure Rules.
• Communicate with staff to obtain evidence in the form of statements.
• Perform preliminary review of each claim to form a liability opinion.
• Report findings to the Trust legal service facilitator and Head of claims & insurance via a briefing pack.

Skills

Claims management

Evidence gathering

Stakeholder communication

Legal documentation

Tools

Office 365

Job description

This is an exciting opportunity to join our team as a Non Clinical Claims Lead and Office Manager. The Trusts legal claims & insurance team are looking for an enthusiastic new team member to join our small but very friendly busy team based in THQ. Your primary role will to be responsible for a defined caseload of civil liability claims (non-clinical). Where in accordance with the Pre-Action Protocol and Civil Procedure Rules undertake all pre-action investigations; communicate with clinical and non-clinical staff to obtain evidence in the form of statements, consider the complexities of each case and perform a preliminary review of each individual claim to form a reasoned opinion on liability and report those findings to the Trust legal service facilitator and Head of claims & insurance by way of a claims briefing pack. The team structure currently includes the Trusts Legal Services Facilitator, a senior clinical claims manager, this post and a legal administrator. This team is included the wider Corporate Affairs Department. As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.