Research Team Administrator (Apprentice)

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST; Southampton; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS pension scheme

35 days annual leave pro rata

Flexible working opportunities

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an administrative support member for a busy Clinical Research Coordination Team working on hundreds of studies. The role includes maintaining site files, archiving, data uploads, and SOP implementation, with cross-cover for colleagues to ensure a smooth service.

You will complete a Level 3 Business Administrator apprenticeship while providing essential operational support.

Qualifications

• GCSE English and Maths at level 4 or above or equivalent.
• Commitment to completing the Level 3 apprenticeship training.
• Ability to work under pressure and meet deadlines.
• Excellent verbal and telephone communication skills.
• Clear written communication and strong interpersonal skills.
• Good organisational abilities and attention to detail.

Responsibilities

• Provide administrative support to a busy research team across hundreds of studies.
• Maintain site files, archiving, and upload recruitment details and participant data to internal systems.
• Implement SOPs and propose operational improvements.
• Offer operational support to colleagues as directed by the Line Manager.
• Carry out general administrative duties and manage diaries and deliveries.
• Ensure electronic systems are up to date and data quality standards are met.
• Deliver professional telephone service and signpost information as needed.
• Provide cross-cover for other staff to maintain consistent service.

Skills

MS Office

Communication skills

Telephone skills

Organisational skills

Attention to detail

Education

GCSE English & Maths (or equivalent)

Level 3 apprenticeship in Business Administration

Tools

Outlook

Teams

Excel

Word

Job description

The purpose of this role is to provide administrative support to a busy research team working on hundreds of studies at one of the country's largest research centres. You will be based in the Clinical Research Coordination Team, working alongside the research nurses and the study coordinators. Alongside your practical role, you will also be able to complete a Level 3 Business Administrator Course., Support the Clinical Research Delivery Team in the set-up and running of research studies, including maintaining site files, archiving, uploading recruitment details and participant data to internal systems

• Implement standard operating procedures for the team and propose changes to operational practices to demonstrate improvements in services.
• Provide operational support to colleagues, as directed by the Line Manager.
• General administrative duties including filing, photocopying, diary management and distribution of deliveries.
• Ensure appropriate electronic systems are kept up to date, ensuring that information entered into the system is in line with the Trust's data quality standards.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Provide cross-cover for other staff across the hospital to ensure a consistent and effective service is always maintained.

Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level 4 or above or equivalent standard.

• Basic skills in Microsoft Office, including Outlook, Teams, Excel, and Word
• Ability to work under pressure.
• Excellent verbal and telephone/communication skills.
• Good, clear written communication skills
• Good interpersonal skills
• Good organisational skills
• Attention to detail
• Ability to work within a team and autonomously
• Commitment to completing the L3 apprenticeship training

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.