NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you'll be part of a dynamic team dedicated to maintaining critical infrastructure. This role offers a unique opportunity to work in a 24/7 environment, ensuring seamless connectivity and incident resolution. You'll collaborate with technical experts, handle customer communications, and manage incident tickets effectively. With a strong emphasis on growth and skill development, this position promises a diverse career path within a supportive and inclusive culture. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably in a NOC environment.
• Strong communication skills across all levels.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

The job description provided has a good structure and covers essential details, but it can benefit from improved formatting for clarity and readability. Here is a refined version:

Social network you want to login/join with:

NOC Technician (Previous Relevant Experience is Required), Plymouth

Client:

Telent

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support teams and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers and regional teams.
• Communicate incident updates to customers.
• Coordinate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficient with Microsoft Office.

What we offer:

A diverse career at Telent across various sectors and roles, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

The additional benefits include:

• 34 days holiday (including public holidays), with buy/sell options, or 26 days plus holidays and buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone feels valued and empowered to reach their potential. Our teams reflect the diverse communities we serve.