NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Guildford, where you'll support critical infrastructure operations. This role involves managing network incidents, coordinating with various teams, and ensuring adherence to KPIs in a 24/7 environment. The company values diversity and offers a range of benefits to support your career growth.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Strong communication skills and ability to liaise with all levels of seniority.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Guildford

Client:

Telent

Location:

Guildford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks to keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office.

What we offer:

A career at Telent offers opportunities across various sectors, roles, technologies, and clients, supporting your development and skills growth. We value diversity and foster an inclusive culture where everyone can thrive.

The additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping via Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, reflecting the communities we serve, and fostering an environment where everyone can be themselves and reach their full potential.