NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Bournemouth, providing vital support in managing network incidents and ensuring seamless connectivity. This role involves working on a 24/7 shift rota, handling customer communications, and coordinating with technical teams to resolve issues efficiently. Be part of a diverse and inclusive culture that values your contributions and offers numerous benefits, including generous holiday options and a company pension scheme.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular, comprehensive updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Bournemouth

Join our Engineering Team at Telent, where you'll be empowered to innovate and drive solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team managing complex and critical work, helping to build and maintain the nation's critical infrastructure connectivity and security 24/7.

Role Overview:

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring all incidents are resolved according to procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular, comprehensive updates.
6. Coordinate traffic management, liaising with providers, control teams, and field resources.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Excellent communication skills, able to liaise with all levels of seniority.
• Good knowledge of Microsoft Office.

What We Offer:

A diverse career with opportunities across sectors, roles, technologies, and clients. We foster an inclusive culture that values diversity and encourages everyone to thrive. Our benefits include:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

About Telent:

We are committed to creating a diverse and inclusive environment where everyone can be themselves and reach their full potential. We value the diverse backgrounds and experiences of our teams, reflecting the communities we serve.