NOC Support Engineer

Connexa; Redruth; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a skilled NOC Support Engineer to join their Global Customer Support team. This dynamic role involves providing 2nd line technical support across satellite communications and networking technologies while mentoring junior staff. The position offers exposure to cutting-edge technologies and opportunities for career progression within a supportive environment. If you have a passion for technology and customer service, this is an exciting opportunity to make a significant impact in a fast-paced, 24/7 operational setting.

Benefits

Structured training and development program

Exposure to cutting-edge technologies

Opportunities for career progression

Qualifications

• Proven experience in a technical support or network operations role.
• Strong IP networking knowledge and troubleshooting skills.

Responsibilities

• Provide 2nd line technical support across satellite, networking, and IT infrastructure technologies.
• Troubleshoot IP routing, switching, and RF-related faults.

Skills

IP Networking

Technical Support

Customer Service

Troubleshooting

Education

Networking Certifications (e.g., CCNA, JNCIA)

Tools

Inmarsat

VSAT

BGAN

Intellian

Seatel

Iridium

Thuraya

Job description

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Job Overview

A leading technology-driven organization is seeking a technically skilled and customer-focused Technical Support Engineer to join its Global Customer Support team in Pool, Redruth. This is a hands-on role supporting a global client base across satellite communications, IP networking, and firewall technologies.

As a senior engineer on shift, you will play a key role in mentoring junior staff, resolving complex technical issues, and maintaining operational excellence within a 24/7 support environment.

Key Responsibilities

1. Provide 2nd line technical support across satellite, networking, and IT infrastructure technologies.
2. Proactively monitor and respond to network and system alerts, resolving issues in line with SLAs.
3. Troubleshoot IP routing, switching, and RF-related faults across customer and internal systems.
4. Deliver exceptional customer service, managing support tickets from initial contact to resolution.
5. Assist in training and mentoring junior team members to ensure continuous improvement.
6. Ensure accurate documentation and logging of all technical support activities using internal systems.
7. Contribute to the development and refinement of support processes and technical documentation.

Essential Qualifications

• Proven experience in a technical support or network operations role.
• Strong IP networking knowledge and troubleshooting skills.
• Excellent communication and customer service skills.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Willingness to work on a 24/7 shift rota.

Desirable Qualifications

• Experience supporting satellite communications or working in a NOC.
• Familiarity with systems such as Inmarsat, VSAT, BGAN, Intellian, Seatel, Iridium, or Thuraya.
• Networking certifications like CCNA, JNCIA, or similar.
• Background supporting MOD or defense-related clients.

Benefits

• Competitive salary based on experience.
• Structured training and development program.
• Exposure to cutting-edge technologies and global networks.
• Opportunities for career progression within a growing support team.

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

Location: Pool, Redruth