Technical Sat-Com Support Engineer

Connexa; Redruth; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Technical Sat-Com Support Engineer, where you'll leverage your expertise in satellite communications and IP networking. This hands-on role involves providing 2nd line technical support, mentoring junior staff, and ensuring operational excellence in a dynamic 24/7 environment. With access to cutting-edge technologies and opportunities for career progression, you will play a vital role in enhancing customer satisfaction and driving continuous improvement. If you thrive in fast-paced settings and possess strong troubleshooting skills, this is your chance to make a significant impact.

Benefits

Competitive salary

Structured training and development programme

Exposure to cutting-edge technologies

Opportunities for progression

Qualifications

• Proven experience in technical support or network operations role.
• Strong IP networking knowledge and troubleshooting ability.
• Excellent communication and customer service skills.

Responsibilities

• Provide 2nd line technical support for satellite and networking technologies.
• Proactively monitor and respond to network alerts, resolving issues.
• Deliver exceptional customer service, managing support tickets.

Skills

IP Networking

Technical Support

Customer Service

Troubleshooting

Tools

Inmarsat

VSAT

BGAN

Intellian

Seatel

Iridium

Thuraya

Job description

Job Description

Technical Sat-Com Support Engineer

Location: Pool, Redruth
Type: Full-Time | 12-hour shifts on a 4-on, 4-off rotation (days and nights) | Permanent

Overview:

A leading technology-driven organisation is seeking a technically skilled and customer-focused Technical Support Engineer to join its Global Customer Support team in Pool, Redruth. This is a hands-on role supporting a global client base across satellite communications, IP networking, and firewall technologies.

As a senior engineer on shift, you will play a key role in mentoring junior staff, resolving complex technical issues, and maintaining operational excellence within a 24/7 support environment.

Key Responsibilities:

1. Provide 2nd line technical support across a range of satellite, networking, and IT infrastructure technologies
2. Proactively monitor and respond to network and system alerts, identifying and resolving issues in line with SLAs
3. Troubleshoot IP routing, switching, and RF-related faults across customer and internal systems
4. Deliver exceptional customer service, managing support tickets from initial contact through to resolution
5. Assist in training and mentoring junior team members to ensure continuous improvement
6. Ensure accurate documentation and logging of all technical support activity using internal systems
7. Contribute to the development and refinement of support processes and technical documentation

What We're Looking For:

Essential:

• Proven experience in a technical support or network operations role
• Strong IP networking knowledge and troubleshooting ability
• Excellent communication and customer service skills
• Self-motivated with the ability to work independently in a fast-paced environment
• Willingness to work on a 24/7 shift rota

Desirable:

• Experience supporting satellite communications or working in a Network Operations Centre (NOC)
• Familiarity with systems such as Inmarsat, VSAT, BGAN, Intellian, Seatel, Iridium, or Thuraya
• CCNA, JNCIA or similar networking certifications
• Background supporting MOD or defence-related clients

Benefits:

• Competitive salary (dependent on experience)
• Structured training and development programme
• Exposure to cutting-edge technologies and global networks
• Opportunities for progression within a growing support function

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.