Technical Support Engineer

Connexa IT Recruitment; Redruth; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative recruitment firm is seeking a Network Support Engineer to join a dynamic Global Customer Support team. In this role, you'll provide crucial technical support for satellite communications and IP networking, ensuring critical services remain online for customers worldwide. You'll guide junior engineers, tackle complex challenges, and enhance service delivery in a collaborative environment. If you're a tech-savvy problem solver with a passion for supporting global networks, this is your chance to make a real impact in a mission-critical support operation.

Qualifications

• Solid background in network or technical support (NOC or similar).
• Strong troubleshooting skills with IP networking (CCNA, JNCIA, etc. a plus).

Responsibilities

• Deliver 2nd line support for IP networks and satellite systems.
• Troubleshoot issues across routing, switching, RF links, and Wi-Fi.

Skills

IP Networking

Troubleshooting

Customer Service

Satellite Communications

Education

CCNA Certification

JNCIA Certification

Tools

Freshdesk

Job description

Connexa IT Recruitment provided pay range

This range is provided by Connexa IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Connexa IT Recruitment

Are you a tech-savvy problem solver with a passion for supporting global networks? We’re looking for a Network Support Engineer to join a dynamic and fast-paced Global Customer Support team based in Redruth (Pool).

In this role, you’ll provide hands-on technical support across satellite communications, IP networking, and firewall systems—keeping critical services online for customers around the world . You’ll be a senior presence on shift, guiding junior engineers and taking ownership of complex technical challenges.

What You'll Do:

• Deliver 2nd line support for IP networks, satellite systems, and customer equipment
• Monitor systems proactively and respond to alerts in real time
• Troubleshoot issues across routing, switching, RF links, and Wi-Fi
• Own support tickets from diagnosis to resolution, maintaining customer satisfaction
• Log incidents and actions accurately using tools like Freshdesk
• Share knowledge and mentor 1st and 2nd line engineers on shift
• Help refine internal processes and improve service delivery

What You’ll Bring:

• Solid background in network or technical support (NOC or similar)
• Strong troubleshooting skills with IP networking (CCNA, JNCIA, etc. a plus)
• Excellent communication and customer service mindset
• A proactive, calm approach to solving technical challenges
• Willingness to work within a 24/7 operational shift rota

Bonus Points For:

• Experience with satellite communications (VSAT, Inmarsat, Iridium, etc.)
• Familiarity with military/defence-grade systems or MOD support
• Hands-on knowledge of technologies like Intellian, Seatel, or BGAN
• Competitive salary based on experience
• Technical training and certifications encouraged
• A collaborative team environment with global reach
• Be part of a mission-critical support operation with real impact

Interested? Apply now with your CV, or drop us a message if you’d like to learn more. Candidates must have the right to work in the UK.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Operations and Maintenance

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