NOC Support Analyst

LE03 Neos Networks; Langstone; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual Bonus

Employee Discounts

Birthday & Volunteering Leave

Pension, with Service-related Increa

Cycle to Work Scheme

Holiday Buy

Mental Health & Wellbeing Support

Job summary

Neos Networks is seeking a NOC Tier 1 Analyst for a 1-year fixed-term contract, based in Havant. You will monitor faults, manage tickets and communicate updates to customers while coordinating with engineers to meet SLA targets.

The role requires strong written and verbal communication, good time management, and the ability to prioritise tasks. We offer flexible working arrangements including office, home and hybrid options, plus a comprehensive benefits package and a performance-related bonus.

Qualifications

• Excellent written and verbal communication skills.
• Strong time management and organisational abilities.
• Ability to prioritise tasks and coordinate effectively.

Responsibilities

• Fault logging and ticket management with regular updates to customers.
• Answering calls from customers, engineers and stakeholders at all levels.
• Processing access requests for Neos PoP sites and third‑party datacentres.
• Logging engineers on and off site to ensure safety and site security.
• Alarm management for site systems (Power, UPS, Generator, Air Con, Security).
• Deliver first-class support in high‑pressure environments across Neos Networks.

Skills

Customer service

Communication

Time management

Prioritisation

Documentation

Job description

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Havant

Salary: up to 30k dependent on experience + performance-related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing.

Working Pattern: Fixed Term Contract 1year

What is the role?

The NOC Tier 1 Analyst ensures all faults are managed within SLA's. Customer expectations need to be managed through regular updates so strong written and verbal communication skills are essential. Excellent time management and organisational skills and the ability to prioritise and coordinate tasks are essential for this role.

Key Accountabilities

• Fault logging and ticket management, ensuring customers are receiving regular, timebound updates.
• Answering phone calls from customers, engineers, and stakeholders at all levels.
• Processing access requests for Neos Networks PoP sites and third-party datacentres.
• Logging engineers on and off site to ensure their safety and site security.
• Alarm management for our sites (Access, Mains Power, UPS, Generator, Air Con, Security).
• Deliver first class support in an often high pressure environment to all areas of Neos Networks.
• Strive to constantly develop appropriate technical skills and competencies required to deliver a high class service across the whole of Neos Networks.
• Adhere to Neos Networks Security policies.
• Ensure professional relationships with third parties and the rest of the business are maintained to a high standard.
• Adhere to company safety guidelines and have an active involvement in ensuring colleagues are maintaining the safety culture.

At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK's digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together.

We offer a range of benefits to our employees and believe that a great place to work, motivates everyone to do their best.

Benefits

• Annual Bonus
• Employee Discounts
• Birthday & Volunteering Leave
• Pension, with Service-related Increases
• Cycle to Work Scheme
• Holiday Buy
• Mental Health & Wellbeing Support

Through our 'working differently' programme we support flexible work times and the ability to work on a hybrid basis.