NOC 3rd Line Team Lead | Hybrid Network Engineering

Boxxe Group; Hemel Hempstead; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A technology services provider is seeking a NOC 3rd Line Technical Team Leader in Hemel Hempstead. In this hybrid role, you will lead a team of senior engineers, ensuring operational excellence and customer satisfaction. Ideal candidates will have a strong background in leading technical teams, deep expertise in networking at CCNP/FCP/PCNSE level, and the ability to implement process improvements. You will play a crucial role in shaping service delivery and driving team development while contributing to overall operational success.

Qualifications

• Experience in a fast-paced NOC or technical operations environment.
• Proven experience leading high-performing engineering teams.
• Outstanding interpersonal and mentoring skills.
• Strong analytical, planning and organizational abilities.
• Deep technical expertise to CCNP/FCP/PCNSE level.

Responsibilities

• Leading and developing a team of senior NOC Engineers.
• Ensuring adherence to best practices for service and incident management.
• Overseeing team tasks for customer impact minimization.
• Driving a culture of Customer Excellence and Continual Service Improvement.
• Acting as a technical escalation point for NOC engineers.

Skills

Leadership

Technical expertise (CCNP/FCP/PCNSE)

Communication skills

Analytical skills

Problem-solving

Job description

A technology services provider is seeking a NOC 3rd Line Technical Team Leader in Hemel Hempstead. In this hybrid role, you will lead a team of senior engineers, ensuring operational excellence and customer satisfaction. Ideal candidates will have a strong background in leading technical teams, deep expertise in networking at CCNP/FCP/PCNSE level, and the ability to implement process improvements. You will play a crucial role in shaping service delivery and driving team development while contributing to overall operational success.