Hybrid NOC Network Engineer – 2nd Line (CCNA)

OpticoreIT; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

23 days holiday + bank holidays

Pension scheme

EV car and tech salary sacrifice schemes

Team and company social events

Job summary

A leading technology consultancy is seeking a Network Operations Engineer to join their London-based NOC team. This hybrid role involves diagnosing and resolving network issues, along with supporting network infrastructure. Candidates should have a CCNA certification, experience in a network support environment, and be knowledgeable in ITIL processes. The company offers a competitive salary, training opportunities, and a commitment to diversity and inclusion.

Qualifications

• Minimum 2 years of experience in a network support environment.
• Experience administering and upgrading routers, switches, and firewalls.
• Flexibility to participate in on-call rota and shift patterns.

Responsibilities

• Diagnose and solve 2nd line problems in the NOC.
• Monitor ticket queues and prioritize work effectively.
• Work closely with 3rd Line team to resolve complex issues.

Skills

CCNA Network Engineer

Routing and Switching

Incident Management

Problem Solving

Customer Support

Education

CCNA certification

Working towards CCNP

Tools

Cisco Routers and Switches

Cisco Meraki Switches

Job description

A leading technology consultancy is seeking a Network Operations Engineer to join their London-based NOC team. This hybrid role involves diagnosing and resolving network issues, along with supporting network infrastructure. Candidates should have a CCNA certification, experience in a network support environment, and be knowledgeable in ITIL processes. The company offers a competitive salary, training opportunities, and a commitment to diversity and inclusion.