'No More Service' Support worker

Stevenage Borough Council; Stevenage; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Job share available

Paid leave

Holidays entitlement

Training & development

Employee assistance

Travel loans

Cycle to work

CSSC discounts

Wellbeing membership

Trade union access

Job summary

Stevenage Borough Council is seeking a Service Support Worker to manage a caseload of 15-20 clients across Hertfordshire, providing intensive support for substance misuse and offending. You will work with partners to tailor a support plan and determine contact outside of normal hours to meet individual needs.

To actively challenge issues and remove barriers, you will deliver practical and emotional support, signpost services, and represent SBC at internal and external meetings including

Qualifications

• Experience delivering intensive support to individuals with complex needs.
• Ability to work with partner agencies using a multi-agency approach.
• Strong communication, resilience and sound judgement.

Responsibilities

• Manage a caseload of 15–20 clients across Hertfordshire.
• Provide practical and emotional support addressing substance misuse and offending.
• Signpost clients to partner services and attend meetings with professionals.

Skills

Intensive casework

Multi-agency collaboration

Communication skills

Resilience

Problem-solving

Teamwork

Job description

\"Job Title No More Service Support Worker\"

Post Number 014888

Weekly Working Hours: 37 hours

Salary Range £31,015 to £33,673 pa – pro rata for hours worked

Contact Type: Fixed Term until 31 August 2027

Location: Stevenage

About The Role

As a representative of Stevenage Borough Council, you will manage a caseload of 15-20 clients across Hertfordshire, to provide an intensive support to address substance misuse and offending. Working co-operatively with partners to develop a support programme tailored to the individual client, agreeing contact dependant on clients’ needs, including outside of normal business hours

To actively challenge relevant issues and help remove the barriers that prevent people from tackling their substance misuse and changing their behaviours.

Provide practical and emotional support, applying the principles of effective casework when supporting clients and signpost clients for support and guidance to partner agencies.

To represent The No More Service and Stevenage Borough Council at internal and external meetings including Multi Agency Risk Management Meetings, Child Protection Conferences and Professional Meetings

About You

The successful candidate will have

• Previous experience working intensively and assessing individuals and families with complex needs, taking a multi-agency approach.
• Excellent communication skills, resilience and good judgement and problem-solving skills.
• You will be able to work on your own initiative as well as part of a team, deal calmly and confidently with emotional situations and have the ability to understand the needs and perceptions of residents.

Our benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Closing date for receipt of applications: 27 September 2026

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council

We are changing.

Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future

\"Stevenage Borough Council is committed to Equal Opportunities for All.\"