Nights Supervisor: Customer Experience Leader

MERKUR Casino UK; Stockport; On-site; GBP 23,000 - 24,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression Opportuni

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots in Stockport is seeking a Supervisor Nights to lead venue teams, mentoring staff and ensuring first-class service. You will manage opening, trading and closing, while upholding safety, standards and customer care across shifts.

The role requires strong communication, reliability and a proactive approach to supervision in a fast-paced environment. Training is provided to become proficient in our service standards.

Qualifications

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
• Excellent customer service skills.
• Attention to detail.
• Experience with leading and mentoring others.
• Ability to be flexible and adaptable.
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
• A willingness to learn and develop.

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue.
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Skills

Communication

Leadership

Customer service

Attention to detail

Adaptability

Night shifts

Job description

MERKUR Slots in Stockport is seeking a Supervisor Nights to lead venue teams, mentoring staff and ensuring first-class service. You will manage opening, trading and closing, while upholding safety, standards and customer care across shifts.

The role requires strong communication, reliability and a proactive approach to supervision in a fast-paced environment. Training is provided to become proficient in our service standards.