Night Shift Supervisor – Gaming & Slots

MERKUR Casino UK; East Midlands; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Contributory pension

Life assurance discounts

Job summary

MERKUR Slots in Derby is seeking a motivated Supervisor Nights to lead our venue team. You will open, trade and close the venue, supervise staff and deliver first-class service to customers during night shifts, with a 35-hour week and a pay rate of £13.53–£14.53 per hour (night rate £14.53 between 23:00 and 06:00).

You will mentor team members, ensure standards and safety, manage cash procedures, promote our brand and contribute to revenue through top-class service and compliance with company

Qualifications

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Flexibility to work both day and night shifts
• A willingness to learn and develop

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Skills

Customer service

Team leadership

Communication

Mentoring

Flexibility

Job description

MERKUR Slots in Derby is seeking a motivated Supervisor Nights to lead our venue team. You will open, trade and close the venue, supervise staff and deliver first-class service to customers during night shifts, with a 35-hour week and a pay rate of £13.53–£14.53 per hour (night rate £14.53 between 23:00 and 06:00).

You will mentor team members, ensure standards and safety, manage cash procedures, promote our brand and contribute to revenue through top-class service and compliance with company