Nights Porter: Front-of-House & Room Setup Pro

ESS – Defence, Energy and Government Services; Poole; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Aviva Digicare

Employee Assistance Programme

Perks at Work

Career training & development

Refer a friend bonus

Pension and life assurance

Job summary

ESS – Defence, Energy and Government Services is recruiting a Porter for a full-time, night-shift role at 37.5 hours weekly, five days out of seven. You will support on-site operations, assist with room setup, and help customers while maintaining clean public areas and coordinating with staff.

The role emphasizes a proactive, reliable communicator who can adapt to changing priorities while ensuring a smooth on-site experience for guests and colleagues across Defence sites managed by Compass

Qualifications

• Experience delivering high quality customer care and support.
• Strong communication and relationship-building skills.
• Ability to work under pressure and manage time effectively.
• Proactive in taking initiative for customer satisfaction.
• Excellent timekeeping and dependable to cover shifts.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

Skills

Customer service

Communication

Teamwork

Time management

Adaptability

Reliability

Job description

ESS – Defence, Energy and Government Services is recruiting a Porter for a full-time, night-shift role at 37.5 hours weekly, five days out of seven. You will support on-site operations, assist with room setup, and help customers while maintaining clean public areas and coordinating with staff.

The role emphasizes a proactive, reliable communicator who can adapt to changing priorities while ensuring a smooth on-site experience for guests and colleagues across Defence sites managed by Compass