Porter

ESS – Defence, Energy and Government Services; Poole; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Aviva Digicare

Employee Assistance Programme

Perks at Work

Career training & development

Refer a friend bonus

Pension and life assurance

Job summary

ESS – Defence, Energy and Government Services is recruiting a Porter for a full-time, night-shift role at 37.5 hours weekly, five days out of seven. You will support on-site operations, assist with room setup, and help customers while maintaining clean public areas and coordinating with staff.

The role emphasizes a proactive, reliable communicator who can adapt to changing priorities while ensuring a smooth on-site experience for guests and colleagues across Defence sites managed by Compass

Qualifications

• Experience delivering high quality customer care and support.
• Strong communication and relationship-building skills.
• Ability to work under pressure and manage time effectively.
• Proactive in taking initiative for customer satisfaction.
• Excellent timekeeping and dependable to cover shifts.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

Skills

Customer service

Communication

Teamwork

Time management

Adaptability

Reliability

Job description

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

About The Role

We're currently recruiting a Porter to join Defence on a full time basis, contracted to 37.5 hours per week, working 5 days out of 7, nights.

You'll keep things moving behind the scenes, from setting up rooms to helping customers, so everything runs smoothly for everyone on site.

What You'll Do

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

What We Offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package:

• Aviva Digicare - Free annual healthcare check
• Employee Assistance Programme - Mental health support, offering confidential advice and resources to help you navigate personal and professional challenges
• Perks at Work - Access to exclusive benefits and wellbeing resources
• Career training & development opportunities - Including Apprenticeships and Career Pathways
• Earn up to £500 when you refer a friend
• Comprehensive pension scheme and life assurance

About You

Our ideal Porter will:

• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Have experience delivering high quality customer care
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!